Turkish Data Protection Law
Ozdagistanli Ekici Attorney Partnership helps international businesses, in-house legal teams, and foreign counsel navigate Turkey's complex data protection landscape — from KVKK compliance to DPA enforcement proceedings.
Knowledge Hub
Translations of KVKK legislation, DPA decisions, SCC templates, and cross-border transfer resources — maintained by our team and free to use.
Full English translation of Law No. 6698, incorporating 2024 amendments on cross-border transfers and legitimate interest.
Translated and annotated Board decisions on data security, consent, cross-border transfers, and data subject rights.
Practical guide to Turkey's SCC regime, the February 2025 DPA guidance, notification requirements, and common pitfalls.
Practice Areas
From initial compliance assessments to DPA enforcement proceedings and cross-border transfer structuring, we cover every dimension of Turkish data law.
End-to-end compliance programmes, privacy notices, consent mechanisms, and data mapping for companies operating in or entering Turkey.
Structuring compliant international transfers under the 2024 amended regime — Turkish SCCs, BCRs, and derogations.
Representing clients before the Turkish DPA in complaint proceedings, ex officio investigations, and administrative appeals.
Rapid response for security incidents — breach assessment, 72-hour DPA notification, and stakeholder communications.
Privacy risk assessments in Turkish M&A transactions, identifying data liabilities and advising on post-acquisition compliance.
English-language training for in-house teams and DPOs on KVKK obligations, regulatory expectations, and practical compliance.
Why our firm
Our team has tracked KVKK enforcement since the law's inception in 2016. We understand not just the text of the law, but how the DPA applies it in practice — and where enforcement is heading.
We advise some of the world's leading data-driven companies on a daily basis, working entirely in English with foreign counsel and in-house teams across gaming, technology, fintech, retail, and healthcare.
Our team holds CIPP/E and CIPM certifications from the IAPP, with a Fellow of Information Privacy (FIP) among our senior lawyers — enabling us to map Turkish obligations against frameworks your team already knows. We regularly act as Turkish counsel on multi-jurisdictional data projects alongside leading international law firms and in-house teams, bridging local requirements with global compliance programmes.
Chambers and Legal 500 clients consistently describe our team as responsive, available, and business-minded. We provide advice that is efficient, objective, and directly applicable to your business — not just technically correct.
— Legal 500 client feedback
Quick Answers
Legislation
Full English translation of KVKK incorporating all amendments including Law No. 7499 of March 2024 — covering cross-border transfers, legitimate interest, special category data, and data processor obligations.
The July 2024 regulation governing the procedures and principles for transferring personal data abroad, including SCCs, BCRs, and derogations.
Who must register, what information to submit, deadlines, exemptions, and the consequences of non-registration. In force January 2018.
Procedures and timeframes for deleting, destroying or anonymising personal data when the legal basis for processing ceases to exist.
How data subjects must submit requests to data controllers, what those requests must contain, and how controllers must respond — including applicable fees.
The primary secondary legislation governing cross-border transfers — adequacy decisions, SCCs, BCRs, written undertakings, and exceptional transfers. In force July 2024.
Cross-border transfers
Official Board SCC template for controller-to-controller transfers. Must be used verbatim and notified to the Authority within 5 business days of signing.
Official Board SCC template for controller-to-processor transfers, including sub-processor authorisation provisions and data breach notification obligations.
Official Board SCC template for processor-to-processor transfers within the same group or supply chain.
Official Board SCC template for processor-to-controller transfers — the only SCC where governing law may be other than Turkish law.
DPA Decisions
Translated and annotated Board decisions and policy resolutions — click any card to read the full English text.
Policy Resolutions
Sufficient measures data controllers must take when processing special category data — encryption, access controls, training, and transfer safeguards.
Board-mandated procedures for reporting data breaches — 72-hour notification, required content, and reporting channels.
Required content and format when notifying data subjects of a personal data breach.
Policy decision on unlawful blacklist data-sharing via SaaS software across car rental companies — joint controller liability and data subject rights.
Policy decision prohibiting hotels and accommodation facilities from collecting photocopies of Turkish ID cards — destruction obligation for existing copies.
Policy decision requiring verification mechanisms for loyalty card transactions — SMS codes, QR scans, or PINs to prevent third-party misuse of cardholder data.
Enforcement Decisions
Enforcement action against gyms using fingerprint data for entry — proportionality analysis and alternative measures.
Board criteria for evaluating right-to-be-forgotten requests against search engines operating in Turkey.
Enforcement for sending order confirmation to incorrect email address — data security obligations and administrative fine.
Fine for sending promotional SMS without consent — breach notification failure and data security obligations.
₺500,000 fine for requiring card information to be saved in wallet to complete purchases — explicit consent required for continued storage. EDPB guidance referenced.
₺250,000 fine against courier company for employee's unlawful use of recipient's phone number — subcontractor liability and training obligations.
Medical device seller required to make alternative sales channel transparent — explicit consent must be freely given, not a precondition for purchase.
Board orders bank to provide transcript of customer service call to data subject — banking secrecy does not override data subject access rights.
₺50,000 fine against pharmacist for sharing Medula system health data with former spouse — special category data protection and duty of confidentiality.
₺50,000 fine for continuing to receive and read emails sent to former partner's deactivated address — obligation to terminate data processing on departure.
₺230,000 fine for recording audio alongside video via security cameras at school — video lawful, audio recording disproportionate and unlawful.
Comprehensive enforcement covering cookie consent, cross-border transfers via third-party cookies, privacy notice deficiencies, and anti-cheat software analysis.
Need advice, not just resources?
Our team can turn these materials into a tailored compliance programme for your business.
Specialist data protection counsel for international clients operating in or from Turkey.
A dedicated team of lawyers specialising in Turkish data protection law. Our wider firm covers IP, technology, media, fintech and commercial law — the data practice works closely with all of these groups.
Burak heads the firm's data protection and cybersecurity practice. The team advises some of the world's leading data-driven companies across gaming, technology, fintech, healthcare, insurance and retail — providing counsel on KVKK compliance, DPA enforcement, cross-border data transfers, technology transactions, and outsourcing agreements. The practice regularly acts as Turkish counsel on multi-jurisdictional data projects alongside leading international law firms.
Chambers and Legal 500 clients consistently describe the team as providing work "to an international standard" with "consistently high quality." Burak is widely regarded as one of Turkey's foremost privacy lawyers and brings deep personal expertise to each engagement.
Hatice co-manages the firm and leads the intellectual property practice, with deep expertise in franchise contracts, trademark prosecution, IP litigation, and the intersection of IP and data law. She brings essential consumer law and e-commerce expertise to the data practice, advising on privacy obligations arising in retail, advertising and media contexts.
She is a registered trademark and patent attorney and a licensed mediator, representing clients before the Turkish Patent and Trademark Office. She also manages anti-piracy and anti-counterfeiting programmes for leading software and luxury brands. Legal 500 clients describe her as "easy to work with, efficient and on top of the work."
Advises multinational and Turkish clients on personal data protection, IT, telecommunications, privacy, IP, compliance and competition law. A core member of the data practice team and a regular author of the firm's data protection publications.
Advises on IT, telecommunications, social media regulation, privacy, e-commerce and financial technologies. Co-author of the firm's Chambers FinTech Guide chapter and a regular contributor to data protection regulatory updates.
Associate in the data protection and technology practice. Please add Ceren's full name and a short description of her focus areas here before publishing.
Trainee in the data protection practice, supporting the team on KVKK compliance matters, regulatory monitoring, and client work across technology and privacy.
This page introduces the data protection practice team. Our wider firm includes further specialists in IP, technology, media, fintech and commercial law. View the full firm team →
To reach our team, simply click one of the options below — your email client will open with the subject line pre-filled.
Gap analysis, data mapping, VERBİS registration, privacy notices, and consent flows.
Open in email →SCC selection, execution, 5-day DPA notification, BCRs, and transfer impact assessments.
Open in email →Responding to complaints, ex officio investigations, and challenging Board decisions.
Open in email →72-hour DPA notification, data subject communications, and post-breach remediation.
Open in email →KVKK compliance audits for transactions, data inventory, and regulatory risk assessment.
Open in email →Any other question about Turkish data protection law or our services.
Open in email →Office
Ozdagistanli Ekici Attorney Partnership
Nidakule Ataşehir Kuzey
Begonya Sok. No: 3, K: 17, O: 162
34746 Ataşehir, Istanbul, Turkey
+90 216 230 07 48
Step-by-step guidance on key KVKK obligations — maintained by our team and written for international practitioners.
How to select, execute and notify the correct SCC for cross-border transfers — signing rules, language requirements, apostille, and the 5-day notification obligation.
Who must register with VERBIS, what to submit, deadlines, and when a foreign data controller needs a local representative in Turkey.
What to do in the 72 hours after discovering a breach — DPA notification, data subject communications, and the investigation process.
Need tailored guidance?
Our team can advise on your specific compliance questions and build a programme for your business.
The purpose of this Law is to protect individuals' fundamental rights and freedoms, particularly the privacy of private life, in the processing of personal data, and to regulate the procedures and principles that natural and legal persons processing personal data must comply with.
The provisions of this Law apply to natural persons whose personal data is processed, as well as to natural and legal persons who process such data either fully or partially by automated means or by non-automated means provided that such processing forms part of a data recording system.
For the purposes of this Law:
(1) Personal data may only be processed in accordance with the procedures and principles set forth in this Law and other laws.
(2) The following principles must be observed in the processing of personal data:
(1) Personal data may not be processed without the explicit consent of the data subject.
(2) The processing of personal data without the data subject's explicit consent is permitted if any of the following conditions are met:
(1) Data regarding a person's race, ethnic origin, political opinions, philosophical beliefs, religion, denomination or other beliefs, attire, membership in associations, foundations or trade unions, health, sexual life, criminal convictions and security measures, as well as biometric and genetic data, constitute special category personal data.
(3) The processing of special category personal data is prohibited. However, the processing of such data is permitted if one of the following conditions is met:
(4) In the processing of special category personal data, the implementation of adequate safeguards determined by the Board is required.
(1) Even if personal data has been processed in accordance with this Law, if the reasons necessitating its processing cease to exist, the data controller shall delete, destroy, or anonymise the personal data either on its own initiative or upon the request of the data subject.
(2) Provisions in other laws regarding the erasure, destruction, or anonymisation of personal data remain reserved.
(3) The procedures and principles regarding the erasure, destruction, or anonymisation of personal data shall be regulated by a regulation.
(1) Personal data may not be transferred without the explicit consent of the data subject.
(2) Personal data may be transferred without the data subject's explicit consent where the conditions in Article 5(2) or Article 6(3) are met.
(3) Provisions in other laws regarding the transfer of personal data remain in effect.
(1) Personal data may be transferred abroad if one of the conditions in Articles 5 and 6 is met and there is an adequacy decision regarding the destination country, sectors within that country, or international organisations.
(2) The adequacy decision is issued by the Board and published in the Official Gazette. The adequacy decision is reviewed at least once every four years and may be amended, suspended, or revoked by the Board.
(4) In the absence of an adequacy decision, personal data may be transferred abroad provided that one of the conditions in Articles 5 and 6 is met, the data subject has the opportunity to exercise their rights and access effective legal remedies in the destination country, and one of the following appropriate safeguards is provided:
(5) The standard contract shall be notified to the Authority by the data controller or data processor within five business days of its signing.
(6) In the absence of an adequacy decision and appropriate safeguards, data may be transferred abroad on an ad hoc basis only in limited circumstances, including: explicit consent of the informed data subject; contract necessity; overriding public interest; establishment or defence of legal claims; or protection of life where consent is impossible.
(7) Paragraphs (6)(a), (b), and (c) do not apply to the activities of public institutions governed by public law.
(9) Subject to international treaties, personal data may be transferred abroad only with Board permission where the interests of Turkey or the data subject would be seriously harmed.
During the collection of personal data, the data controller shall inform data subjects of: (a) the identity of the data controller; (b) the purpose of processing; (c) to whom and for what purpose data may be transferred; (d) the method and legal basis for collection; and (e) the rights listed in Article 11.
Everyone has the right to apply to the data controller and:
(1) The data controller shall take all necessary technical and administrative measures to: (a) prevent unlawful processing; (b) prevent unauthorised access; and (c) ensure the protection of personal data.
(2) Where personal data is processed on behalf of the data controller by another person, the data controller shall be jointly liable for the implementation of security measures.
(3) The data controller must conduct or have conducted the necessary audits to ensure compliance with this Law.
(5) In the event that personal data is obtained by others through unlawful means, the data controller must notify the relevant parties and the Board as soon as possible.
(1) The data subject shall submit requests to the data controller in writing or through other methods determined by the Board.
(2) The data controller shall resolve requests free of charge within the shortest possible time and no later than thirty days, depending on the nature of the request. If the process entails additional costs, a fee in accordance with the Board's tariff may be charged.
(1) Where an application is rejected, the response is insufficient, or no response is provided within the prescribed timeframe, the data subject may file a complaint with the Board within thirty days of receiving the data controller's response and in any case within sixty days from the date of application.
(2) A complaint may not be filed unless the application procedure under Article 13 has been exhausted.
(1) The Board shall conduct investigations upon a complaint or on its own initiative.
(5) If a violation is determined, the Board issues a decision requiring the data controller to remedy the violation. This decision must be implemented no later than thirty days from the date of notification.
(7) The Board may decide to suspend data processing or transfer abroad if irreparable harm arises and there is a clear violation of the law.
(1) Under the supervision of the Board, the Presidency maintains a publicly accessible Data Controllers Registry.
(2) Natural and legal persons processing personal data must register with the Data Controllers Registry prior to commencing data processing. The Board may grant exemptions based on objective criteria such as the nature and volume of data processed.
(3) The registration notification must include: the identity and address of the data controller; the purpose of processing; categories of data subjects and data; recipients; data intended for transfer abroad; security measures taken; and the maximum retention period.
(1) With regard to crimes related to personal data, the provisions of Articles 135 through 140 of the Turkish Penal Code No. 5237 shall apply.
(2) Those who fail to delete or anonymise personal data in violation of Article 7 shall be punished in accordance with Article 138 of Law No. 5237.
(1) Administrative fines shall be imposed on any person who violates this Law as follows. Note: the base amounts stated in the original Law are updated annually in line with the revaluation rate published each November. The applicable 2026 amounts are: failure to inform — ₺85,437 to ₺1,709,200; data security failures — ₺256,357 to ₺17,092,242; failure to comply with Board decisions — ₺427,263 to ₺17,092,242; VERBİS registration violations — ₺341,809 to ₺17,092,242; failure to notify SCC signing — ₺256,357 to ₺17,092,242.
(3) Administrative fines imposed by the Board may be challenged in administrative courts.
(4) If acts listed in paragraph (1) are committed within public institutions, upon notification by the Board, disciplinary proceedings shall be initiated against the relevant civil servants.
The Personal Data Protection Authority, which possesses administrative and financial autonomy and has the status of a public legal entity, has been established to carry out the duties assigned by this Law. The Authority's headquarters are in Ankara. The Authority consists of the Board and the Presidency. The Board is the decision-making body of the Authority.
The duties of the Authority include: monitoring practices and legislative developments; collaborating with public institutions, civil society, and universities; monitoring international developments and cooperating with international organisations; and submitting annual activity reports to the Presidency and the Grand National Assembly.
The Board consists of nine members — five elected by the Grand National Assembly of Turkey and four appointed by the President. Members serve four-year terms and may be re-elected. The Board operates independently and no organ, authority, or individual may issue orders or instructions to it. The Board elects a Chairperson and Vice Chairperson from among its members.
(1) The provisions of this Law shall not apply to: (a) processing by natural persons for purely personal activities within their household; (b) processing for official statistical purposes with anonymised data; (c) processing for artistic, historical, literary, or scientific purposes where fundamental rights are respected; (d) intelligence activities of authorised public bodies; or (e) processing by judicial or enforcement authorities in connection with legal proceedings.
(2) Articles 10, 11 (excluding compensation), and 16 do not apply where: processing is necessary to prevent a crime or conduct a criminal investigation; data has been made public by the data subject; processing is for supervisory or regulatory duties; or processing is necessary for the protection of the State's economic and financial interests.
The Authority's budget is prepared in accordance with Law No. 5018. The Authority's revenues include Treasury grants, revenues from property, and donations. Regulations regarding the implementation of this Law shall be enacted by the Authority.
Personal data processed prior to the date of publication of this Law shall be brought into compliance within two years. Personal data found to be in violation shall be immediately deleted, destroyed, or anonymised. Consents obtained lawfully prior to publication are deemed compliant unless a contrary declaration is made within one year.
The first paragraph of Article 9 as it existed prior to the 2024 amendment continued to apply alongside the amended version until 1 September 2024. From that date, explicit consent is no longer valid as a mechanism for regular or repeated international transfers.
Articles 8, 9, 11, 13, 14, 15, 16, 17, and 18 entered into force six months after the date of publication. All remaining provisions entered into force on the date of publication.
Translation provided by Ozdagistanli Ekici Attorney Partnership for general information purposes only. Does not constitute legal advice.
Regulation on the Data Controllers Registry
Purpose
Controllers Registry, which will be maintained publicly by the Presidency under the supervision
of the Board in accordance with the Personal Data Protection Law No. 6698 dated March 24,
2016, and to determine the procedures and principles regarding the entries to be made in the
Data Controllers Registry and ensure their implementation.
Scope
purposes and means of processing personal data and who are responsible for the establishment
and management of the data recording system.
Legal Basis
Article 16 and subparagraphs (d) and (e) of the first paragraph of Article 22 of Law No. 6698.
Definitions
a) Recipient group: The category of natural or legal persons to whom personal data is transferred
by the data controller,
b) President: The President of the Personal Data Protection Authority,
c) Presidency: The Presidency of the Personal Data Protection Authority,
ç) (Amended: OG-28/4/2019-30758) Contact person: The natural person designated during
registration in the Registry by the data controller for natural and legal persons established in
Türkiye, and by the data controller’s representative for natural and legal persons not established
in Türkiye, for the purpose of facilitating communication with the Authority regarding
obligations under the Law and secondary regulations issued pursuant to this Law,
d) Law: The Law on the Protection of Personal Data No. 6698,
e) Registration: The notification made by data controllers subject to the registration obligation
in accordance with the procedures and principles set forth in the Regulation,
f) Registration Obligation: The obligation regarding the registration required to be carried out
in accordance with the Regulation,
g) Registered electronic mail (KEP) address: The qualified form of electronic mail that provides
legal evidence regarding the use of electronic communications, including their transmission and
delivery,
ğ) Personal data: Any information relating to an identified or identifiable natural person,
h) (Amended: OG-28/4/2019-30758) Personal data processing inventory: The inventory
created by data controllers by linking the personal data processing activities they carry out in
accordance with their business processes; the purposes and legal basis of personal data
processing, data categories, the group of recipients to whom data is transferred, and the group
of data subjects to whom the data relates; and which details the maximum retention period
necessary for the purposes for which personal data is processed, personal data intended for
transfer to foreign countries, and the measures taken regarding data security,
ı) Personal data retention and destruction policy: The policy relied upon by data controllers to
determine the maximum retention period necessary for the purposes of processing personal
data, as well as for the processes of deletion, destruction, and anonymization,
i) Processing of personal data: Any operation performed on personal data, such as collection,
recording, storage, retention, alteration, reorganization, disclosure, transfer, acquisition, making
available, classification, or restriction of use, whether fully or partially automated or carried out
by non-automated means as part of a data recording system,
j) Board: The Personal Data Protection Board,
k) Institution: The Personal Data Protection Institution, consisting of the Board and the
Presidency,
l) Registry: The Registry of Data Controllers maintained by the Presidency,
m) Data category: The class of personal data belonging to a group or groups of data subjects,
grouped according to the common characteristics of the personal data,
n) Data subject group: The category of individuals whose personal data is processed by data
controllers,
o) Data Controllers Registry Information System (VERB IS): The information system created
and managed by the Presidency, accessible via the internet, which data controllers will use when
applying to the Registry and for other related procedures,
ö) Data controller: A natural or legal person who determines the purposes and means of
processing personal data and is responsible for the establishment and management of the data
recording system,
p) (Amended: OG-28/4/2019-30758) Data controller representative: A legal entity established
in Türkiye or a natural person who is a citizen of the Republic of Türkiye, authorized to provide
minimum representation for data controllers not established in Türkiye regarding the matters
specified in the third paragraph of Article 11 of this Regulation,
(2) For definitions not included in this Regulation, the definitions in the Law shall apply.
Principles, Procedures, and Guidelines
the establishment, administration, and supervision of the Registry:
a) Data controllers must register with the Registry before commencing the processing of
personal data.
b) Data controllers not established in Türkiye must register with the Registry through a data
controller representative before commencing data processing.
c) The Registry shall be maintained in a publicly accessible manner. The Board has the authority
to determine the scope and exceptions of this principle, provided that the principle of public
accessibility is ensured.
ç) (Amended: OG-28/4/2019-30758) Data controllers required to register with the Registry are
obligated to prepare a Personal Data Processing Inventory. The information to be disclosed in
Registry applications is prepared based on the Personal Data Processing Inventory.
d) In fulfilling the information obligation for data controllers specified in Article 10 of the Law,
in responding to requests from data subjects specified in Article 13 of the Law, and in
determining the scope of the explicit consent to be provided by dat a subjects, the information
submitted to the Registry and published in the Registry based on the Personal Data Processing
Inventory shall serve as the basis.
e) Data controllers are responsible for ensuring that the information submitted to the Registry
and published therein is complete, accurate, up- to-date, and in compliance with the law.
Registration in the Registry does not relieve data controllers of their other obligations under the
Law.
f) Subject to the exceptions set forth in Article 28 of the Law, the fact that data controllers
meeting certain conditions based on the objective criteria specified in Article 16 of the
Regulation are not required by the Board to register in the Registry does not relieve such data
controllers of their obligations under the Law.
g) Procedures related to the Registry are carried out by data controllers via VERBIS.
ğ) (Amended:OG-28/4/2019-30758) The maximum retention period for personal data
submitted to the Registry by data controllers and published therein, which is necessary for the
purpose for which the data is processed, shall serve as the basis for fulfilling the data controllers’
obligations regarding erasure, destruction, or anonymization as set forth in Article 7 of the Law.
Establishment, Management, and Supervision of the Registry
necessary technical and administrative measures for the establishment, management,
maintenance, and preservation of the Registry, as well as for the establishment and operation of
VERBIS.
(2) The department responsible for the establishment and administration of the Registry is the
Directorate General of Data Management.
(3) Supervision of the Registry is carried out by the Board. An activity report prepared by the
Directorate General of Data Management on a quarterly basis, the scope of which is determined
by the Board, is submitted to the Board.
Access to the Registry
to the public through appropriate methods to be determined in accordance with the Board’s
decisions.
(2) The following information contained in the Data Controllers Registry is disclosed to the
public:
a) (Amended: OG-28/4/2019-30758) The data controller, the data controller’s representative
(if any), the address, and the KEP address (if available),
b) The purposes for which personal data may be processed,
c) The group(s) of data subjects and the categories of data pertaining to such individuals,
ç) The recipients and groups of recipients to whom personal data may be transferred,
d) Personal data intended for transfer to foreign countries,
e) The date of registration in the registry and the date of termination of the registration,
f) Measures taken regarding the security of personal data,
g) The maximum period necessary for the processing of personal data for the specified purpose.
VERBIS, Registration Application, Renewal and Deletion of the Registration
Commencement of the Registration Obligation
before commencing the processing of personal data.
(2) Data controllers who are not subject to the registration obligation but subsequently become
subject to it must register with the Registry within thirty days of becoming subject to the
obligation.
(3) Data controllers subject to the registration obligation may request an extension from the
Authority to fulfill their registration obligations, provided they submit a written application to
the Authority within seven business days of the date such impos sibility arises and state the
grounds for the request, in the event that their registration obligations cannot be fulfilled due to
any factual, technical, or legal impossibility. The Authority may grant an extension of time,
limited to a single instance and in no case exceeding thirty days.
Information To Be Submitted Under The Registration Obligation
information:
a) Information regarding the identity and address details of the data controller, the data
controller’s representative (if any), and the contact person, as specified in the application form
determined by the Board,
b) The purpose for which personal data will be processed,
c) Explanations regarding the group or groups of data subjects and the categories of data
pertaining to such individuals,
ç) The recipients or groups of recipients to whom personal data may be transferred,
d) Personal data intended for transfer to foreign countries,
e) Measures taken in accordance with the criteria established by the Board under Article 12 of
the Law,
f) The maximum retention period for personal data as prescribed by law or as necessary for the
purpose of processing.
(2) The information to be disclosed to the Registry by data controllers pursuant to
subparagraphs (b), (c), (ç), and (d) of the first paragraph shall be transmitted to the Registry via
VERBIS using the headings specified in VERB IS based on the Personal Data Processing
Inventory.
(3) Information to be disclosed to the Registry by data controllers pursuant to paragraph (1)(e)
shall be transmitted to the Registry via VERBIS using the headings specified in VERBIS, in a
manner covering the matters specified in Article 12 of the Law.
(4) Information regarding the maximum retention period for personal data to be disclosed to
the Registry by data controllers pursuant to paragraph (f) of the first paragraph—as prescribed
by legislation or as necessary for the purpose of processing—is repo rted to the Registry by
matching it with the relevant data categories. The processing purposes of the data categories
reported to the Registry by the data controller and the maximum retention periods necessary for
their processing based on these purposes may differ from the periods prescribed by law. In such
cases, if the law prescribes a maximum retention period, that period shall be used; if not, the
longest of these periods shall be taken as the basis for reporting this data category to the
Registry. Whe n determining the maximum retention period necessary for the purpose of
processing personal data:
a) The period generally accepted as standard practice in the sector in which the data controller
operates, within the scope of the processing purpose of the relevant data category,
b) The duration for which the legal relationship established with the data subject will continue,
which necessitates the processing of the personal data in the relevant data category,
c) The period during which the data controller’s legitimate interest, based on the purpose of
processing the relevant data category, remains valid in accordance with the law and principles
of good faith,
d) The period during which the risks, costs, and liabilities arising from the retention of the
relevant data category will continue to exist under the law,
d) Whether the maximum period to be determined is suitable for ensuring that the relevant data
category is accurate and, where necessary, kept up to date,
e) The period during which the data controller is required to retain personal data falling within
the relevant data category pursuant to its legal obligations,
f) The statute of limitations period established by the data controller for asserting a right related
to personal data within the relevant data category, shall be taken into account.
(5) Data controllers shall prepare a personal data retention and destruction policy to determine
the maximum period necessary for the purposes for which personal data is processed, ensure
the consistency of these periods with the information specified in t he personal data processing
inventory, and monitor whether the maximum period has been exceeded, and shall ensure the
implementation of this policy.
(6) If the headings and content specified within VERBIS do not fully cover the activities carried
out by the data controller and the information that must be reported to the Registry, the data
controller shall complete the notification to the Registry by entering this information separately
into the “Other” sections designated for this purpose within VERBIS.
Registration Application
by uploading the information specified in Article 9 to VERBIS.
(2) Data controllers who have been granted an extension by the Authority as specified in the
third paragraph of Article 8 must complete their registration application before the expiration
of this extension.
Obligations of the Data Controller, Data Controller Representative, and Contact Person
established in Türkiye, the data controller obligations under the Law are fulfilled through the
body authorized to represent and bind the legal entity, or the person or persons specified in the
relevant legislation. The body authorized to represent the legal entity may designat e one or
more persons to fulfill the obligations required for the application of the Law. Such designation
does not relieve the legal entity of its liability under the provisions of the Law.
(2) A certified copy of the decision regarding the appointment of a data controller
representative, taken by the authorized body or person of the data controller not established in
Türkiye, shall be submitted to the Authority by the data controller representative at the time of
the registration application.
(3) The decision to appoint a data controller representative shall be drafted to include, at a
minimum, the following matters:
a) Receiving or accepting notifications or correspondence from the Authority on behalf of the
data controller,
b) Forwarding requests addressed to the data controller by the Authority to the data controller,
and forwarding the data controller’s response to the Authority,
c) Unless the Board has established otherwise, receiving applications directed to the data
controller by data subjects pursuant to the first paragraph of Article 13 of the Law on behalf of
the data controller and forwarding them to the data controller,
ç) Unless otherwise determined by the Board, communicating the data controller’s response to
data subjects in accordance with the third paragraph of Article 13 of the Law,
d) To perform matters and procedures related to the Registry on behalf of the data controller.
(4) (Amended: OG-28/4/2019-30758) Data controller representatives acting on behalf of data
controllers established in Türkiye and those not established in Türkiye shall enter the contact
person’s information into the Registry during the registration process. The contact person is not
authorized to represent the data controller in accordance with the provisions of the Law and the
Regulation.
(5) (Amended: OG-28/4/2019-30758) In public institutions and organizations, the contact
person is a department head or higher -ranking manager designated by a senior executive
responsible for coordination to facilitate communication with the Authority and registered in
the Registry.
Establishment of Communication
controller regarding the implementation of the Law;
a) For legal entities established in Türkiye, through the identity, address, or KEP address
information reported to the Registry, with the relevant legal entity,
b) For natural persons established in Türkiye, through the relevant natural person using the
identity, address, or KEP address information reported to the Registry,
c) For data controllers not established in Türkiye, through the data controller’s representative
as reported to the Registry.
Changes to Registration Information
Authority of any changes to the information registered in the Registry via VERBIS within seven
days of the date the change occurs.
Deletion of Registry Entry
regarding the deletion of the registry entry.
(2) If the activity requiring registration ceases or is discontinued, the registry entry shall be
deleted. Such records shall be retained in a manner that allows access upon request but prevents
any further modifications.
(3) The deletion of the registry record does not relieve the data controller of its obligations for
the period during which it was registered in the Registry.
Cases Where Exceptions Apply
personal data processing activities in the Registry:
a) Where the processing of personal data is necessary for the prevention of a crime or for a
criminal investigation.
b) The processing of personal data that has been made public by the data subject themselves.
c) Where the processing of personal data is necessary for the performance of supervisory or
regulatory duties, or for disciplinary investigations or prosecutions, by public institutions and
organizations, or professional organizations with the status of public institutions, acting
pursuant to the authority granted by law.
d) The processing of personal data is necessary for the protection of the State’s economic and
financial interests regarding budgetary, tax, and financial matters.
Exemption Criteria
taking the following criteria into account:
a) The nature of the personal data.
b) The volume of personal data.
c) The purpose of processing the personal data.
ç) The area of activity in which the personal data is processed.
d) Whether personal data is transferred to third parties.
e) The legal basis for the processing of personal data.
f) The retention period for personal data.
g) The group of data subjects or categories of data.
ğ) (Amendment: OG-28/4/2019-30758) Information regarding the data controller’s annual
number of employees or total annual financial balance sheet.
(2) The Board has the authority to make decisions to determine the scope of the exceptions
established within the framework of the criteria listed in the first paragraph, as well as the
procedures and principles for their application. The Board publishes t hese decisions through
appropriate methods to make them public.
Administrative Sanctions
of Article 18 of the Law shall be imposed on those who act in violation of the obligation to
register and report to the Data Controller Registry.
(2) If the act of violating the obligation to register and notify the Data Controllers Registry is
committed within public institutions and organizations or professional organizations with the
status of a public institution, upon notification by the Board, disciplinary proceedings shall be
initiated against the civil servants and other public officials employed in the relevant public
institution or organization, as well as those employed in professional organizations with the
status of a public institution, in accordance with disciplinary regulations, and the outcome shall
be reported to the Board.
Resolution of Ambiguities
implementation of this Regulation and to address any shortcomings in its application; to guide
the implementation; to establish principles and standards; to make necessary regulations to
ensure uniformity of application; to request any necessary information and documents in this
regard; and to make decisions on matters not covered by this Regulation in accordance with the
provisions of relevant legislation.
Entry into Force
Implementation
Regulation on the Erasure, Destruction, or Anonymization of Personal Data
Purpose
regarding the erasure, destruction, or anonymization of personal data processed fully or partially
by automated means or by non-automated means provided that such processing forms part of a
data recording system.
Scope
with Article 7 of the Personal Data Protection Law No. 6698 dated March 24, 2016.
Legal Basis
of Article 7 and subparagraph (e) of the first paragraph of Article 22 of Law No. 6698.
Definitions
a) Recipient group: The category of natural or legal persons to whom personal data is transferred
by the data controller;
b) Relevant user: Persons processing personal data within the data controller’s organization or
acting in accordance with the authority and instructions received from the data controller,
excluding the person or unit responsible for the technical storage, protection, and backup of the
data,
c) Destruction: The erasure, destruction, or anonymization of personal data,
ç) Law: The Law on the Protection of Personal Data No. 6698 dated March 24, 2016,
d) Data storage medium: Any medium containing personal data processed either fully or
partially by automated means, or by non-automated means provided that it forms part of a data
recording system,
e) Personal data processing inventory: A record created by data controllers by associating the
personal data processing activities they carry out in accordance with their business processes;
which they create by associating the purposes of processing personal data, data categories, the
group of recipients to whom data is transferred, and the group of data subjects, and which they
detail by specifying the maximum period necessary for the purposes for which personal data is
processed, personal data intended f or transfer to foreign countries, and the measures taken
regarding data security,
f) Personal data retention and destruction policy: The policy relied upon by data controllers to
determine the maximum period necessary for the purposes for which personal data is processed,
as well as for the processes of deletion, destruction, and anonymization,
g) Board: The Personal Data Protection Board,
ğ) Periodic destruction: The process of deleting, destroying, or anonymizing personal data, to
be carried out automatically at regular intervals as specified in the personal data retention and
destruction policy, in cases where all conditions for the processing of personal data set forth in
the Law have ceased to exist,
h) Registry: The registry of data controllers maintained by the Presidency of the Personal Data
Protection Authority,
ı) Data recording system: A recording system in which personal data is processed according to
specific criteria,
i) Data controller: A natural or legal person who determines the purposes and means of
processing personal data and is responsible for the establishment and management of the data
recording system,
(2) For definitions not included in this Regulation, the definitions in the Law shall apply.
Principles Regarding the Personal Data Retention and Destruction Policy
pursuant to Article 16 of the Law are obligated to prepare a personal data retention and
destruction policy in accordance with the personal data processing inventory.
(2) The preparation of a personal data retention and destruction policy does not imply that
personal data is stored, deleted, destroyed, or anonymized in a manner compliant with the Law
and the Regulation.
(3) Data controllers not subject to the obligation to prepare a personal data retention and
destruction policy remain subject to the obligations to store, delete, destroy, or anonymize
personal data in accordance with the Law and this Regulation.
Scope of the Personal Data Retention and Destruction Policy
include:
a) The purpose of preparing the personal data retention and destruction policy,
b) The data storage and destruction policy’s regulated data storage media,
c) Definitions of the legal and technical terms used in the personal data retention and destruction
policy,
ç) An explanation of the legal, technical, or other reasons requiring the retention and destruction
of personal data,
d) The technical and administrative measures taken to ensure the secure storage of personal data
and to prevent its unlawful processing and unauthorized access,
e) Technical and administrative measures taken to ensure the lawful disposal of personal data,
f) The titles, departments, and job descriptions of those involved in the storage and destruction
processes of personal data,
g) A table showing retention and destruction periods,
ğ) Periodic destruction schedules,
h) Information regarding any updates made to the current personal data retention and
destruction policy,
Principles
and 6 of the Law cease to exist, the data controller must delete, destroy, or anonymize the
personal data either on its own initiative or upon the request of the data subject.
(2) When erasing, destroying, or anonymizing personal data, it is mandatory to act in
accordance with the general principles set forth in Article 4 of the Law, the technical and
administrative measures required under Article 12, the provisions of relevant legislation, the
decisions of the Authority, and the personal data retention and destruction policy.
(3) All operations related to the erasure, destruction, and anonymization of personal data must
be recorded, and such records must be retained for at least three years, except where other legal
obligations apply.
(4) The data controller is obligated to describe the methods it applies regarding the erasure,
destruction, and anonymization of personal data in its relevant policies and procedures.
(5) Unless the Authority decides otherwise, the data controller selects the appropriate method
for the erasure, destruction, or anonymization of personal data. Upon the data subject’s request,
the data controller selects the appropriate method and explains the rationale for the selection.
Deletion of Personal Data
inaccessible and unusable for relevant users in any way.
(2) The data controller is obligated to take all necessary technical and administrative measures
to ensure that the deleted personal data is inaccessible and cannot be reused by the relevant
users.
Destruction of personal data
inaccessible, irrecoverable, and unusable by anyone in any way.
(2) The data controller is obligated to take all necessary technical and administrative measures
regarding the destruction of personal data.
Anonymization of personal data
data incapable of being associated with any identifiable or identifiable natural person, even if
matched with other data.
(2) For personal data to be considered anonymized, it must be rendered incapable of being
associated with an identified or identifiable natural person, even through the use of appropriate
technical methods —such as data restoration or matching with other da ta—by the data
controller, recipient, or groups of recipients, taking into account the data storage medium and
the relevant operational context.
(3) The data controller is obligated to take all necessary technical and administrative measures
regarding the anonymization of personal data.
Timeframes for the voluntary deletion, destruction, or anonymization of personal data
destruction policy shall delete, destroy, or anonymize personal data during the first periodic
destruction process following the date on which the obligation to delete, destroy, or anonymize
personal data arises.
(2) The timeframe for conducting periodic destruction is determined by the data controller in
the personal data retention and destruction policy. This period may not exceed six months under
any circumstances.
(3) A data controller not subject to the obligation to prepare a personal data retention and
destruction policy shall delete, destroy, or anonymize personal data within three months
following the date on which the obligation to delete, destroy, or anonymize personal data arises.
(4) The Authority may shorten the periods specified in this article if irreparable or impossible -
to-compensate harm arises and there is a clear violation of the law.
Timeframes for erasure and destruction upon the data subject’s request
data by applying to the data controller pursuant to Article 13 of the Law;
a) If all conditions for processing personal data have ceased to exist, the data controller shall
delete, destroy, or anonymize the personal data in question. The data controller shall resolve the
data subject’s request within thirty days at the latest and notify the data subject.
b) If all conditions for processing personal data have ceased to exist and the personal data in
question has been transferred to third parties, the data controller notifies the third party of this
situation and ensures that the necessary actions are taken under this Regulation with respect to
the third party.
c) If all conditions for processing personal data have not ceased to exist, this request may be
rejected by the data controller in accordance with the third paragraph of Article 13 of the Law,
with the grounds for rejection explained, and the rejection not ice is communicated to the data
subject in writing or electronically within thirty days at the latest.
Resolution of Ambiguities
implementation of this Regulation and to address any operational shortcomings, to guide
implementation, to establish principles and standards, to make necessary regulations to ensure
uniform application, to request any necessary information and documents in this regard, and to
make decisions on matters not covered by this Regulation within the framework of relevant
legislation.
Entry into Force
Implementation
Regulation on the Procedures and Principles for the Transfer of Personal Data Abroad
Purpose
regarding the implementation of Article 9 of the Personal Data Protection Law No. 6698 dated
March 24, 2016, which regulates the transfer of personal data abroad.
Scope
involved in the transfer of personal data abroad pursuant to Article 9 of Law No. 6698.
Legal Basis
of Article 9 and subparagraph (e) of the first paragraph of Article 22 of Law No. 6698.
Definitions
a) President: The President of the Personal Data Protection Authority,
b) Data Subject: The natural person whose personal data is processed,
c) Law: The Personal Data Protection Law No. 6698 dated March 24, 2016,
ç) Personal data: Any information relating to an identified or identifiable natural person,
d) Processing of personal data: Any operation performed on personal data, such as collection,
recording, storage, retention, alteration, reorganization, disclosure, transfer, acquisition, making
available, classification, or restriction of use, whether fully or partially automated or carried out
by non-automated means as part of a data recording system,
e) Transfer of personal data abroad: The transmission of personal data by a data controller or
data processor subject to Law No. 6698 to a data controller or data processor abroad, or making
such data accessible in any other manner,
f) Board: The Personal Data Protection Board,
g) Authority: The Personal Data Protection Authority,
ğ) Data exporter: A data controller or data processor that transfers personal data abroad,
h) Data recipient: A data controller or data processor located outside the country that receives
personal data from the data exporter,
ı) Data processor: A natural or legal person who processes personal data on behalf of the data
controller based on the authority granted by the data controller,
i) Data controller: A natural or legal person who determines the purposes and means of
processing personal data and is responsible for the establishment and management of the data
recording system.
(2) For definitions not included in this Regulation, the definitions set forth in the Law and
relevant legislation shall prevail.
Transfer of Personal Data Abroad
processor only in accordance with the procedures and principles set forth in the Law and this
Regulation. In cases where personal data is transferred by the data processor, compliance with
the data controller’s instructions is also mandatory.
(2) The provision of the first paragraph also applies to subsequent transfers of personal data
transferred abroad and to transfers to international organizations.
(3) Provisions in other laws regarding the transfer of personal data abroad remain reserved.
Procedures for the Transfer of Personal Data Abroad
processors if one of the conditions specified in Articles 5 and 6 of the Law is met and one of
the following circumstances occurs:
a) The existence of an adequacy decision regarding the country to which the transfer will be
made, sectors within that country, or international organizations.
b) In the absence of an adequacy decision, provided that the data subject has the opportunity to
exercise their rights and seek effective legal remedies in the country to which the transfer is
made, one of the appropriate safeguards specified in Article 10 is provided by the parties.
(2) In the absence of an adequacy decision and where the parties cannot provide one of the
appropriate safeguards specified in Article 10, personal data may be transferred abroad by data
controllers and data processors only on an ad hoc basis and solely in the presence of one of the
exceptional circumstances specified in Article 16.
(3) Subject to the provisions of international treaties, personal data may be transferred abroad
only with the permission of the Board, following consultation with the relevant public
institution or organization, in cases where the interests of Türkiye or the data subject would be
seriously harmed.
Transfer of Personal Data Abroad by the Data Processor
data processor acts on behalf of the data controller and in accordance with the instructions
provided by the data controller, within the scope and for the purposes determined by the data
controller. The data processor shall take all necessary technical and administrative measures to
ensure an appropriate level of security, commensurate with the nature of the personal data, in
order to prevent the unlawful processing of personal data, prevent unlawful access to personal
data, and ensure the protection of personal data.
(2) The transfer of personal data abroad by the data processor does not relieve the data controller
of its responsibility regarding compliance with the procedures and principles set forth in the
Law and this Regulation, nor does it eliminate the need to pr ovide safeguards. The data
controller is obligated to ensure that the data processor implements the technical and
administrative measures specified in the first paragraph.
(3) If the data processor is obligated to notify the standard contract pursuant to the fifth
paragraph of Article 14, the data processor shall fulfill this notification obligation without
requiring instructions from the data controller.
Adequacy Decision
or an international organization provides an adequate level of protection regarding the transfer
of personal data abroad. When issuing an adequacy decision, the following factors are primarily
taken into account:
a) The reciprocity of personal data transfers between Türkiye and the country, sectors within
the country, or international organizations to which personal data will be transferred.
b) The relevant legislation and practices of the country to which personal data will be
transferred, and the rules to which the international organization to which personal data will be
transferred is subject.
c) The existence of an independent and effective data protection authority in the country to
which personal data will be transferred or to which the international organization is subject, as
well as the availability of administrative and judicial remedies.
ç) Whether the country or international organization to which personal data will be transferred
is a party to international treaties on the protection of personal data or a member of such
international organizations.
d) Whether the country or international organization to which personal data will be transferred
is a member of global or regional organizations of which Türkiye is a member.
e) International treaties to which Türkiye is a party.
(2) The Board is authorized to determine additional matters beyond those specified in the first
paragraph.
(3) In its assessment regarding the adequacy decision, the Board shall seek the opinions of
relevant institutions and organizations if deemed necessary.
(4) Adequacy decisions issued by the Board are published in the Official Gazette and on the
Authority’s website.
Review of the Eligibility Decision
relevant adequacy decision shall clearly specify the review periods. If, as a result of the review,
the Committee determines that the relevant country, one or more sectors within the country, or
an international organization does not provide an adequate level of protection, it may amend,
suspend, or revoke its decision with prospective effect.
(2) The Committee may, at its discretion and without being bound by the reassessment period
specified in paragraph (1), review the adequacy decision and amend, suspend, or revoke it with
prospective effect.
(3) The Board may consult with the competent authorities of the relevant country or
international organization to address the circumstances that led to the amendment, suspension,
or revocation of the adequacy decision pursuant to the first or second paragraph.
(4) Decisions regarding the amendment, suspension, or revocation of the eligibility decision
shall be published in the Official Gazette and on the Agency’s website.
Means of Providing Appropriate Safeguards
decision only if one of the conditions specified in Articles 5 and 6 of the Law is met, provided
that the data subject has the opportunity to exercise their rights and seek effective legal remedies
in the country to which the transfer is made, and provided that one of the appropriate safeguards
listed below is provided by the parties to the transfer:
a) The existence of an agreement —not constituting an international treaty —between public
institutions and organizations abroad or international organizations and public institutions and
organizations in Türkiye or professional associations with public institution status, and the
Board’s authorization of the transfer.
b) The existence of binding corporate rules approved by the Board, which contain provisions
regarding the protection of personal data and to which companies within a group of
undertakings engaged in joint economic activities are bound.
c) The existence of a standard contract published by the Board, containing provisions such as
data categories, the purposes of data transfer, recipients and recipient groups, technical and
administrative measures to be taken by the data recipient, and addi tional measures taken for
special categories of personal data.
ç) The existence of a written commitment containing provisions ensuring adequate protection
and the Board’s authorization of the transfer.
Ensuring Adequate Safeguards Through Agreements Not Constituting International
Treaties
public institutions and organizations in Türkiye, professional organizations with the status of
public institutions, and public institutions and organizations in foreign countries or international
organizations, through provisions regarding the protection of personal data included in an
agreement that does not constitute an international treaty. The agreement is concluded between
the parties to the personal data transfer.
(2) The Board’s opinion shall be sought during the negotiation process of the agreement.
(3) The provisions regarding the protection of personal data to be included in the agreement
shall specifically cover the following matters:
a) The purpose, scope, nature, and legal basis of the personal data transfer.
b) Definitions of key terms in accordance with the Law and relevant legislation.
c) A commitment to comply with the general principles set forth in Article 4 of the Law.
ç) Procedures and principles regarding the provision of information to data subjects about the
agreement and the personal data transfer to be carried out under the agreement.
d) A commitment to ensure that data subjects whose personal data is transferred may exercise
the rights specified in Article 11 of the Law, and the procedures and principles regarding
applications made for the exercise of these rights.
e) A commitment to take all necessary technical and administrative measures to ensure an
appropriate level of data security.
f) A commitment to implement the adequate safeguards determined by the Board in the event
of the transfer of special category personal data.
g) Restrictions on the subsequent transfer of personal data.
ğ) Remedies available to the data subject in the event of a breach of the provisions regarding
the protection of personal data included in the agreement.
h) A monitoring mechanism regarding the implementation of the provisions on the protection
of personal data to be included in the agreement.
ı) A provision stating that the data exporter shall have the right to suspend the data transfer and
terminate the agreement if the data importer fails to comply with the provisions regarding the
protection of personal data included in the agreement.
i) A commitment by the data recipient that, in the event of termination of the agreement or the
expiration of its term, the data recipient will, at the data exporter’s discretion, either return the
personal data subject to the transfer —along with its backups —to the data exporter or
completely destroy the personal data.
(4) To enable the cross -border transfer of personal data pursuant to the agreement, the data
exporter must submit an application for authorization to the Board. As part of this application,
the final version of the agreement and other information and docum ents necessary for the
Board’s evaluation must be submitted to the Board. The transfer of personal data may
commence only after authorization is granted by the Board.
Ensuring Adequate Safeguards Through Binding Corporate Rules
ensured through binding corporate rules to which companies within a group of undertakings
engaged in joint economic activities are bound. To transfer personal data abroad based on
binding corporate rules, an application for approval must be submitted to the Board.
(2) As part of the application, the text of the binding corporate rules and other information and
documents necessary for the Board’s evaluation shall be submitted to the Board. A notarized
translation of any document submitted in a foreign language as part of the application regarding
the binding corporate rules shall be attached to the application. If the text of the binding
corporate rules is also drafted in a foreign language, the Turkish text shall serve as the basis.
(3) When approving the binding corporate rules, the Board shall take the following matters into
particular consideration:
a) That the binding corporate rules are legally binding and enforceable for all relevant members
within the group of undertakings engaged in joint economic activities, including employees.
b) The binding corporate rules must include a commitment that the rights of the data subjects
may be exercised.
c) The binding corporate rules must, at a minimum, include the matters specified in Article 13.
(4) The transfer of personal data shall commence after the binding corporate rules have been
approved by the Board.
Required Elements Of Binding Corporate Rules
a) The organizational structure and contact information of each member of the group of
undertakings engaged in joint economic activities.
b) Matters related to transfers to be carried out under the binding corporate rules, including
personal data categories, processing activities and purposes, the group or groups of data
subjects, and the country or countries to which the transfer will be made.
c) A commitment that the binding corporate rules are legally binding both within the internal
relationships of the group of undertakings engaged in joint economic activities and in their other
legal relationships.
ç) Data protection measures, including compliance with the general principles set forth in
Article 4 of the Law, the conditions for processing personal data, the conditions for processing
special category personal data, technical and administrative measures to ensure data security,
adequate safeguards to be taken in the processing of special category personal data, and
restrictions on the subsequent transfer of personal data.
d) A commitment to ensure that data subjects whose personal data is transferred are able to
exercise the rights set forth in Article 11 of the Law and the right to file a complaint with the
Board in accordance with the procedures and principles stipulated in Article 14 of the Law,
along with the procedures and principles regarding the exercise of these rights.
e) A commitment that, in the event of a violation of the binding corporate rules by any member
not established in Türkiye, a data controller and/or data processor established in Türkiye will
assume liability for the violation.
f) Explanations regarding how information will be provided to data subjects on matters related
to the binding corporate rules—including, but not limited to, those specified in subparagraphs
(c), (d), and (e)—in addition to the topics covered under the duty to inform pursuant to Article
10 of the Law.
g) Explanations regarding the training to be provided to employees on the protection of personal
data.
ğ) The duties of the persons or units responsible for monitoring compliance with the group’s
binding corporate rules, including activities related to the resolution of data subject requests.
h) Mechanisms for monitoring and verifying compliance with binding corporate rules within
the enterprise group—including data protection audits and methods aimed at ensuring
corrective actions to protect the rights of data subjects —and a commitment that th e results of
such mechanisms will be submitted to the person or unit specified in subparagraph (ğ), the
board of directors of the controlling company within the relevant enterprise group, and, upon
request, to the Board.
ı) Mechanisms for reporting and recording changes to binding corporate rules and for notifying
the Board of such changes.
i) The obligation of the members of the enterprise group to cooperate with the Authority to
ensure compliance with the binding corporate rules, including, in particular, the submission of
the results of the monitoring and verification activities specified in subparagraph (h).
j) A commitment regarding personal data to be transferred under the binding corporate rules,
stating that there are no national regulations in the country or countries to which the transfer
will be made that conflict with the safeguards provided by the binding corporate rules, and
mechanisms to notify the Board in the event of a legislative change that is likely to have a
negative impact on such safeguards.
k) A commitment to provide appropriate data protection training to personnel who have
continuous or regular access to personal data.
(2) The Board is authorized to determine additional matters beyond those specified in the first
paragraph. The documents to be used in the application for binding corporate rules shall be
determined by the Board.
Ensuring Appropriate Safeguards Through Standard Contractual Clauses
containing provisions such as data categories, the purposes of data transfer, recipients and
groups of recipients, technical and administrative measures to be taken by the data recipient,
and additional measures taken for special categories of personal data.
(2) The standard contract is determined and published by the Board.
(3) The text of the standard contract must be used without any modifications. If the standard
contract is concluded in a foreign language, the Turkish text shall prevail.
(4) The standard contract is concluded between the parties to the personal data transfer. The
standard contract must be signed by the parties to the transfer or by persons authorized to
represent and sign on behalf of the parties.
(5) The standard contract must be notified to the Authority within five business days of the
completion of signatures, either in physical form or via a registered electronic mail (KEP)
address or other methods determined by the Board. The parties to the tr ansfer may specify in
the standard contract which party is responsible for fulfilling the notification obligation. If no
such specification is made, the standard contract is notified to the Authority by the data exporter.
(6) The notification must be accompanied by documents evidencing the authority of the
signatories to the standard contract, as well as notarized translations of any documents in a
foreign language.
(7) If changes are made to the text of the standard contract published by the Board, or if the
standard contract lacks the valid signature of one or both of the parties to the transfer, an
investigation is conducted by the Board in accordance with Article 15 of the Law.
(8) In the event of a change in the parties to the standard contract or in the information and
explanations provided by the parties in the content of the standard contract, or in the event of
the termination of the standard contract, a notification shall be made to the Authority in
accordance with the procedure specified in the fifth paragraph.
Providing Adequate Safeguards Through a Written Undertaking
protection of personal data included in a written undertaking to be concluded between the
parties to the transfer.
(2) The provisions regarding the protection of personal data to be included in the commitment
letter shall specifically cover the following matters:
a) The purpose, scope, nature, and legal basis of the personal data transfer.
b) Definitions of key terms in accordance with the Law and relevant legislation.
c) A commitment to comply with the general principles set forth in Article 4 of the Law.
d) Procedures and principles regarding the provision of information to data subjects about the
undertaking and the personal data transfer to be carried out under the undertaking.
d) A commitment to ensure that data subjects whose personal data is transferred may exercise
the rights specified in Article 11 of the Law, and the procedures and principles regarding
applications made for the exercise of these rights.
e) A commitment to take all necessary technical and administrative measures to ensure an
appropriate level of data security.
f) A commitment to implement the adequate safeguards determined by the Board in the event
of the transfer of special category personal data.
g) Restrictions on the subsequent transfer of personal data.
ğ) Remedies available to the data subject in the event of a breach of this commitment.
h) A commitment that the data recipient will comply with the Board’s decisions and opinions
regarding the processing of the personal data subject to the transfer.
ı) A commitment that there is no national regulation that would prevent the data recipient from
complying with the commitment letter, and that the data recipient will notify the data exporter
of any potential legislative changes that could lead to such non-compliance as soon as possible,
along with a provision stating that in such a case, the data exporter has the right to suspend the
data transfer and terminate the commitment letter.
i) A provision stating that, in the event the data recipient fails to comply with the commitment,
the data exporter shall have the right to suspend the data transfer and terminate the commitment.
j) A commitment by the data recipient that, in the event of the termination of the undertaking or
the expiration of its term, the data recipient will, at the discretion of the data exporter, either
return the personal data subject to the transfer —along with any backups—to the data exporter
or completely destroy the personal data.
k) A provision stating that the undertaking is governed by Turkish law and that Turkish courts
have jurisdiction and authority in the event of a dispute, along with a commitment by the data
recipient to accept the jurisdiction of Turkish courts.
(3) To enable the transfer of personal data abroad based on the Undertaking, the data exporter
must submit an application for authorization to the Board. As part of the application, the text of
the Undertaking and other information and documents necessary for the Board’s evaluation are
submitted to the Board. If the Undertaking is executed in a foreign language, the Turkish text
shall prevail. The transfer of personal data may commence only after authorization is granted
by the Board.
Cases of Exceptional Transfers
that none of the adequacy decisions exist and none of the appropriate safeguards provided for
in Article 10 can be ensured, and only if one of the exceptional transfer cases spec ified in the
second paragraph applies. Transfers that are irregular, occur once or a few times, lack continuity,
and do not fall within the ordinary course of business are considered occasional.
(2) The exceptional transfer cases are as follows:
a) The data subject’s explicit consent to the transfer, provided that the data subject has been
informed of the potential risks.
b) The transfer is necessary for the performance of a contract between the data subject and the
data controller or for the implementation of pre-contractual measures taken at the data subject’s
request.
c) The transfer is necessary for the conclusion or performance of a contract between the data
controller and another natural or legal person for the benefit of the data subject.
d) The transfer is necessary for an overriding public interest.
d) The transfer of personal data is necessary for the establishment, exercise, or defense of a
legal claim.
e) The transfer of personal data is necessary to protect the life or physical integrity of the data
subject or another person, where the data subject is unable to express consent due to actual
impossibility or where legal validity is not recognized for their consent.
f) The transfer of personal data from a public registry or a registry accessible to persons with a
legitimate interest, provided that the conditions required by relevant legislation for accessing
the registry are met and the person with a legitimate interest request such access.
(3) In transfers made pursuant to paragraph (f) of the second paragraph, the following
procedures and principles shall be followed:
a) The transfer may not encompass all personal data or categories of personal data contained in
the registers.
b) Transfers from registers open to persons with a legitimate interest may only be made to such
persons or upon their request.
(4) Subparagraphs (a), (b), and (c) of the second paragraph do not apply to the activities of
public institutions and organizations governed by public law.
Resolution of Ambiguities
implementation of this Regulation and to make decisions on matters not covered by this
Regulation within the framework of relevant legislation.
Entry into Force
Implementation
Personal Data Protection Authority.
1
STANDARD CONTRACT - 1
FOR
THE TRANSFER OF PERSONAL DATA ABROAD
(FROM CONTROLLER TO CONTROLLER)
(a) The purpose of this standard contract is to ensure compliance with the provisions of Personal
Data Protection Law No. 6698 dated 24/3/2016 (hereinafter referred to as ‘the Law’) and the
By-Law on Procedures and Principles for the Transfer of Personal Data Abroad (hereinafter
referred to as ‘ the By-Law), which entered into force following its publication in the Official
Gazette dated 10/7/2024 and numbered 32598.
(b) The data controller transferring personal data abroad (hereinafter referred to as ‘data
exporter’) and the data controller in a foreign country receiving personal data from the data
exporter (hereinafter referred to as ‘data importer ’) have agreed to this standard contract
(hereinafter referred to as ‘the Contract’).
(c) This Contract applies with respect to the tra nsfer of personal data abroad as specified in
Annex I.
(d) The Appendix to this Contract containing the annexes (hereinafter referred to as ‘Annexes’)
forms an integral part of this Contract.
(a) This Contract sets out appropriate safeguards for the transfer of personal data abroad,
including enforceable data subject rights and effective legal remedies in the country receiving
the transfer as well, in accordance with Article 9(4) of the Law, and the By-Law, provided that
no additions, deletions, or modifications are made.
(b) This Contract is without prejudice to obligations to which the data exporter is subj ect by
virtue of the Law, the By-Law, and other relevant legislation.
(a) Data subjects may invoke the clauses of this Contract as third-party beneficiaries against the
data exporter and/or data importer, with the following exceptions:
i) Clause 1, Clause 2, Clause 3, and Clause 6.
ii) Clause 7.5(e) and Clause 7.9(b).
iii) Clause 10(a) and (d).
iv) Clause 11.
2
(b) Paragraph (a) is without prejudice to rights of data subjects under the Law.
(a) Where this Contract uses terms that are defined in the Law, the By-Law, and other relevant
legislation, the definitions provided in the respective regulations shall apply.
(b) This Contract shall be interpreted in accordance with the Law, the By-Law, and other
relevant legislation.
(c) This Contract shall not be interpreted in a way that conflicts with rights and obligations
provided for in the Law, the By-Law, and other relevant legislation.
In the event of a contradiction between the clauses of this Contract and the provisions of other
relevant agreements between the Parties, existing at the time this Contract is agreed or entered
into thereafter, the clauses of this Contract shall prevail.
The details of the transfer of personal data abroad to be carried out under this Contract, and in
particular the categories of personal data to be transferred, the legal basis for the transfer, and
the purpose or purposes of the transfer, are specified in Annex I.
The data exporter warrants that it has used reasonable efforts to determine that the data importer
is competent, through the implementation of appropriate technical and organisational measures,
to satisfy its obligations under this Contract.
The data importer shall process the personal data in a manner that is relevant, limited, and
proportionate to the purpose/purposes specified in Annex I.
(a) Each Party shall ensure that the personal data is accurate and, where necessary, kept up to
date. The data importer shall take every reasonable step to ensure that personal data that is
inaccurate, having regard to the purpose/purposes of processing, is destroyed or rectified
without delay.
(b) Each Party shall inform the other Party without delay if it becomes aware that the personal
data transferred is inaccurate or has become outdated.
The data importer shall retain the personal data for no longer than necessary for the purposes
for which it is processed. To ensure compliance with this obligation, the data importer shall put
3
in place all necessary technical and organisational measures to erase, destroy, or anonymize
personal data and all its back-ups.
(a) In order to enable data subjects to effectively exercise their rights pursuant to Clause 8, the
data importer shall inform them, either directly or through the data exporter:
i) of its identity and contact details,
ii) of the categories of personal data processed,
iii) of the right to obtain a copy of this Contract,
iv) where it intends to onward transfer the personal data to any third party or parties, of
the recipient or categories of recipients, the purpose of such onward transfer and the
grounds for it pursuant to Clause 7.7.
(b) On request, the Parties shall make a copy of this Contract , including the Annexes as
completed by them, available to the data subject free of charge. To the extent necessary to
protect business secrets or other confidential information, including personal data, the Parties
may redact the Annexes included in the copy provided to the data subject and exclude certain
portions of the text. However, the Parties shall provide a meaningful summary where the data
subject would otherwise not be able to understand its content or exercise his/her rights . On
request, the Parties shall provide the data subject with the reasons for the redactions, to the
extent possible without revealing the redacted information.
(c) The obligations of the data exporter under Article 10 of the Law and the Communiqué on
Procedures and Principles to Be Followed in Fulfilment of the Obligation to Inform, published
in the Official Gazette dated 10/3/2018 and numbered 30356, are reserved.
(a) The data importer and, during transmission, also the data exporter shall implement all
necessary technical and organisational measures to ensure an appropriate level of security
corresponding to the nature of personal data, aiming to prevent unlawful processing of personal
data, unlawful access to personal data, to ensure protection of personal data, and to safeguard
personal data against accidental loss, destruction or damage . In determining such measures ,
they shall take due account of the state of the art, the costs of implementation, the nature, scope,
context and purposes of processing and the risks involved in the processing to the fundamental
rights and freedoms of data subjects.
(b) The Parties have agreed on the technical and organisational measures set out in Annex II.
The data importer shall carry out regular checks to ensure that these measures continue to
provide an appropriate level of security.
(c) The data importer shall ensure that natural persons authorised by it to access personal data
do not disclose the personal data they have learned to third parties in breach of this Contract
and do not use the data for purposes other than those for which it was processed.
(d) In the event that personal data processed by the data importer under this Contract is obtained
by others through unlawful means, the data importer shall take appropriate measures to address
the data breach and mitigate its potential adverse effects.
(e) In the event that personal data processed by the data importer under this Contract is obtained
by others through unlawful means, the data importer shall notify both the data exporter and the
Personal Data Protection Board (hereinafter referred to as ‘the Board’) without undue delay and
within 72 hours at the latest. Such notification shall use the ‘Data Breach Notification Form’
4
determined by the Board and published on the official website of the Personal Data Protection
Authority (hereinafter referred to as ‘the Authority’). To the extent it is not possible for the data
importer to provide all the information at the same time, it may do so in phases without undue
further delay.
(f) In the event that personal data processed by the data importer under this Contract is obtained
by others through unlawful means, the data importer shall notify the data subjects of the breach.
The breach notification to the data subject shall be communicated in clear and plain language
and include at least the following:
i) when the personal data breach occurred,
ii) which personal data are affected by the breach on the basis of the categories of
personal data (distinguishing between personal data/sensitive personal data),
iii) likely consequences of the personal data breach,
iv) the measures taken or proposed to be taken to mitigate the adverse effects of the
personal data breach,
v) name and contact details of the contact persons or the full address of the data
importer’s website, call centre, etc., where data subjects can obtain information about
the breach.
(g) The data importer shall document all relevant facts relating to the data breach, its effects
and any measures taken, and keep this documentation readily available for examination by the
Board.
(a) The data importer shall take additional technical and organisational measures appropriate to
the nature of the sensitive personal data.
(b) In the processing of sensitive personal data, adequate measures as determined by the Board
shall also be taken.
(a) Personal data transferred to the data importer may be further transferred by the data importer
to a third party located abroad ( either in the same country as the data importer or in another
country) only under the following circumstances:
i) it is to a country benefitting from an adequacy decision pursuant to Article 9(1) of the
Law,
ii) the third party to which the onward transfer will be made provides one of the
appropriate safeguards outlined in Article 9(4) of the Law,
iii) transfer of personal data is mandatory for the establishment, exercise or protection
of any right in the context of specific administrative or judicial proceedings,
iv) transfer of personal data is necessary for the protection of life or physical integrity
of a person himself/herself or of any other person who is unable to provide consent due
to actual impossibility or whose consent is not legally valid,
v) where none of the conditions listed above apply; the data importer has obtained the
explicit consent of the data subject for an onward transfer, provided that it has informed
the data subject about the purpose/purposes of the transfer, the identity of the third party
recipient and the possible risks of such transfer to him/her due to the lack of appropriate
data protection safeguards, and also the data importer has informed the data exporter
5
and, on request, it transmits to the data exporter a copy of the information provided to
the data subject.
(b) In any onward transfer, the data importer shall comply with all the other safeguards under
this Contract , in particular the principle of relevance, limitation, and proportionality with
respect to the purposes.
(c) In cases where the recipients of onward transfers have been identified before notification of
this Contract to the Authority, these recipients or recipient groups shall be specified in Annex
I. In the event of a change to the recipients or recipient groups of onward transfer, Annex I shall
be updated accordingly, and the Authority shall be notified.
The data importer shall ensure that persons acting under its authority, including data processors,
process the personal data only and solely on its instructions.
(a) Each Party shall be able to demonstrate compliance with its obligations under the Contract.
The data importer is obliged to keep and maintain information, documents, and records related
to the processing activities carried out under its responsibility.
(b) The data importer shall make such documentation available to the Board on request.
(a) The data importer, where relevant with the assistance of the data exporter, shall respond to
any enquiries and requests it receives from a data subject relating to the processing of his/her
personal data and the exercise of his/her rights under the Contract at the latest within thirty days
of the receipt of the enquiry or request. The data importer shall take appropriate measures to
respond to such enquiries, requests and to ensure the exercise of data subject rights. Any
information provided to the data subject shall be in an intelligible and easily accessible form,
using clear and plain language.
(b) In particular, by making a request to the data importer, the data subject has the following
rights concerning to himself/herself:
i) To learn whether personal data concerning him/her is being processed,
ii) Where this is the case, to request information relating to this processing and a copy
of the information specified in Annex I,
iii) To learn the purpose of the processing of personal data and whether the data is used
in accordance with that purpose,
iv) To learn the third parties to which the personal data has been transferred and the
basis for such onward transfers pursuant to Clause 7.7
v) To request rectification of incomplete or inaccurate personal data,
vi) To request erasure or destruction of personal data within the scope of Clause 7.3,
vii) To request notification of operations conducted under subparagraphs (v) and (vi) to
third parties to whom the personal data has been transferred,
viii) To object to the occurrence of a result against the person himself/herself as a result
of analysing the data processed solely through automated systems,
6
ix) To claim compensation for the damage s arising from the unlawful processing of
personal data in violation of this Contract.
(c) The data importer shall act on the request or refuse it together with justified grounds and
communicate its response to the data subject in writing or by electronic means. In the response,
the data subject shall be informed of their right to lodge a complaint with the Board pursuant to
importer accordingly.
(d) The data impor ter shall finalise the data subject’s request free of charge. However, if the
process requires an additional cost, the data importer may charge a fee according to the tariff
set by the Board. If the request arises due to the data importer’s own fault, the data importer
shall refund the fee to the data subject.
(a) In case of a disput e between a data subject and a data importer concerning third -party
beneficiary rights under this Contract, the data subject may submit his/her requests to the data
importer regarding the matter. The data importer shall inform data subjects in a transparent and
easily accessible format, through individual notice to the data subjects or on its website, of a
contact point authorised to handle requests. The data importer shall promptly address any
requests it receives from data subjects.
[Optional provision at the parties’ discretion: The data importer agrees that data subjects may
also lodge a complaint with an independent dispute resolution body at no cost to the data
subject. The data importer shall inform the data subjects, in the manner set out in paragraph (a),
of such redress mechanism and that they are not required to use it, or initially use it in seeking
redress.]
(b) In case of a dispute between a data subject and one of the Parties as regards compliance with
this Contract, that Party shall use its best efforts to resolve the issue amicably in the shortest
time possible . The Parties shall keep each other informed about such disputes and, where
appropriate, cooperate in resolving them.
(c) Where the data subject invokes a third-party beneficiary right pursuant to Clause 3, the data
importer shall accept the right of the data subject to lodge a complaint with the Board and to
refer the dispute to the competent courts within the meaning of Clause 17.
(d) The data importer undertakes to abide by decisions that are legally binding under Turkish
law.
(e) The data importer agrees that the data subject’s exercise of any of the aforementioned
methods to seek redress will not prejudice any other rights that the data subject may assert in
accordance with applicable legislation.
(a) Each Party shall be liable to the other Party for any damages arising from any breach of this
Contract.
(b) Each Party shall be liable to the data subject. The data subject shall be entitled to receive
compensation, for any material or non-material damages that the Parties cause the data subject
by breaching the third-party beneficiary rights under this Contract. This is without prejudice to
the liability of the data exporter under the Law.
7
(c) Where both Parties are responsible for any damage caused to the data subject as a result of
a breach of this Contract, all responsible Parties shall be severally liable, and the data subject is
entitled to bring an action in court against any of these Parties.
(d) If one Party fully compensates the data subject for the damage under paragraph (c), it
reserves the right of recourse against the other party in proportion to its fault.
(e) The data importer may not invoke the conduct of a processor or sub -processor to avoid its
own liability.
The data importer agrees to cooperate with the Authority in any and all procedures at ensuring
compliance with this Contract, to submit itself to the jurisdiction of the Board, and to comply
with any decisions issued by the Board. In particular, the data importer agrees to provide the
information and documents requested by the Board concerning the subject matter of the
examination, to allow on-site examination when necessary, and to comply with the Board's
instructions to rectify an y identified violations. It shall submit to the Board information and
documents certifying the fulfilment of the instructions.
The data importer agrees, declares and undertakes that there are no national regulations or
practices in conflict with this Contract regarding the personal data to be transferred under this
Contract. In the event of changes in legislation or practices that may impact the data importer’s
ability to fulfil its obligations under this Contract during its term, the data importer shall notify
the data exporter promptly, and in such a case , the data importer agrees that the data exporter
reserves the right to suspend the data transfer or terminate this Contract.
The data importer shall notify the data exporter promptly of any requests from administrative
or judicial authorit ies regarding the personal data transferred under this Contract , or if it
becomes aware of any direct access by administrative or judicial authorities to personal data
transferred pursuant to this Contract . In such a case, the data importer agrees that the data
exporter shall have the right to suspend the data transfer or terminate this Contract, depending
on the nature of the request or access.
CLAUSE 14- Non-compliance with the Contract and Termination
8
(a) The data importer shall promptly inform the data exporter if it is unable to comply with this
Contract, for whatever reason.
(b) In the event that the data importer is in breach of this Contract or unable to comply with this
Contract, the data exporter shall suspend the transfer of personal data to the data importer until
compliance is again ensured or the Contract is terminated. Provisions of Clause 12 and Clause
13 are reserved.
(c) The data exporter shall be entitled to terminate the contract, insofar as it concerns the
processing of personal data under this Contract, where:
i) the data exporter has suspended the transfer of personal data to the data importer
pursuant to paragraph (b) and compliance with t his Contract is not restored within a
reasonable time and, in any event, within one month of suspension,
ii) the data importer is in substantial or persistent breach of this Contract,
iii) the data importer fails to comply with the decisions of a competent court or the Board
regarding its obligations under this Contract.
In these cases, the data exporter shall inform the Board.
(d) In the event that the contract is terminated pursuant to paragraph (c), the data importer, at
the choice of the data exporter, shall either return the personal data subject to transfer together
with its backups to the data exp orter or ensure the complete destruction of the personal data.
The data importer warrants that, even if there are legislative provisions that may prevent it from
fulfilling this obligation, it will continue to ensure compliance with this Contract, take necessary
technical and organisational measures to safeguard the confidentiality of the personal data
subject to transfer, and continue to processing activity only to the extent and for the duration
required by legislation. The data importer shall certify the destruction of the data for the data
exporter. Until the data is returned or completely destroyed, the data importer shall continue to
ensure compliance with this Contract.
discretion.)
[Data exporter/data importer] shall notify the Authority of this Contract within five business
days following the finalisation of all signatures.
This Contract shall be governed by Turkish law.
(a) Any dispute arising from this Contract shall be resolved by Turkish courts.
(b) General provisions shall apply in terms of competence.
(c) The Parties agree to submit themselves to the jurisdiction of Turkish courts.
9
Data Exporter:
Address:
Contact Person’s Full Name , Title and
Contact Details:
Signatory’s Full Name and Title:
Signature and Date:
Data Importer:
Address:
Contact Person’s Full Name , Title and
Contact Details:
Signatory’s Full Name, Surname and Title:
Signature and Date:
DESCRIPTION OF TRANSFER
Activities of the Data Exporter Regarding the Personal Data Transferred Under This
Contract
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Activities of the Data Importer Regarding the Personal Data Transferred Under This
Contract
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Group or Groups of Data Subjects
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Categories of Personal Data Transferred
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Categories of Sensitive Personal Data Transferred (if applicable)
…………………………………………………………………………………………………
…………………………………………………………………………………………………
10
…………………………………………………………………………………………………
………………………………………………………………………………………
Legal Basis for the Transfer
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Frequency of the Transfer
(e.g. whether the data is transferred on a one-off or continuous basis)
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Nature of the Processing Activity
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Purposes of the Data Transfer and Further Processing
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Personal Data Retention Period
(Specify the period for which the personal data will be retained. If that is not possible, provide
the criteria used to determine the retention period)
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Recipients or Recipient Groups
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Data Controller Registry Information System (VERBIS) Details of the Data Exporter
(If subject to registration obligation)
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
11
TECHNICAL AND ORGANISATIONAL MEASURES
(In the event of the transfer of sensitive personal data, the technical and organisational measures
implemented for such data must be specified separately.)
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
1
STANDARD CONTRACT - 2
FOR
THE TRANSFER OF PERSONAL DATA ABROAD
(FROM CONTROLLER TO PROCESSOR)
(a) The purpose of this standard contract is to ensure compliance with the provisions of Personal
Data Protection Law No. 6698 dated 24/3/2016 (hereinafter referred to as ‘the Law’) and the
By-Law on Procedures and Principles for the Transfer of Personal Data Abroad (hereinafter
referred to as ‘the By-Law’), which entered into force following its publication in the Official
Gazette dated 10/7/2024 and numbered 32598.
(b) The data controller transfer ring personal data abroad (hereinafter referred to as ‘data
exporter’) and the data processor in a foreign country receiving personal data from the data
exporter (hereinafter referred to as ‘data importer’) have agreed to this standard contract
(hereinafter referred to as ‘the Contract’).
(c) This Contract applies with respect to the transfer of personal data abroad as specified in
Annex I.
(d) The Appendix to this Contract containing the annexes (hereinafter referred to as ‘Annexes’)
forms an integral part of this Contract.
(a) This Contract sets out appropriate safeguards for the transfer of personal data abroad,
including enforceable data subject rights and effective legal remedies in the country receiving
the transfer as well, in accordance with Article 9(4) of the Law and the By-Law, provided that
no additions, deletions, or modifications are made.t
(b) This Contract is without prejudice to obligations to which the data exporter is subject by
virtue of the Law, the By-Law, and other relevant legislation.
(a) Data subjects may invoke the clauses of this Contract, as third -party beneficiaries, against
the data exporter and/or data importer, with the following exceptions:
i) Clause 1, Clause 2, Clause 3, and Clause 6.
ii) Clause 7.1(b) and Clause 7.9(a), (c), (d), (e).
iii) Clause 8(a), (c), (d), (e).
iv) Clause 11(a), (d), (f).
2
v) Clause 12.
(b) Paragraph (a) is without prejudice to rights of data subjects under the Law.
(a) Where this Contract uses terms that are defined in the Law, the By-Law, and other relevant
legislation, the definitions provided in the respective regulations shall apply.
(b) This Contract shall be interpreted in accordance with the Law, the By-Law, and other
relevant legislation.
(c) This Contract shall not be interpreted in a way that conflicts with rights and obligations
provided for in the Law, the By-Law, and other relevant legislation.
In the event of a contradiction between the clauses of this Contract and the provisions of other
relevant agreements between the Parties, existing at the time this Contract is agreed or entered
into thereafter, the clauses of this Contract shall prevail.
The details of the transfer of personal data abroad to be carried out under this Contract, and in
particular the categories of personal data to be transferred, the legal basis for the transfer, and
the purpose or purposes of the transfer, are specified in Annex I.
The data exporter warrants that it has used reasonable efforts to determine that the data importer
is competent, through the implementation of appropriate technical and organisational measures,
to satisfy its obligations under this Contract.
(a) The data importer shall process the personal data only in accordance with the instructions
of the data exporter. The data exporter may give such instructions during the period in which
the data importer carries out personal data processing on behalf of the data exporter.
(b) The data importer shall immediately inform the data exporter if it is unable to follow those
instructions.
The data importer shall process the p ersonal data in a manner that is relevant, limited, and
proportionate to the purpose/purposes specified in Annex I.
3
If the data importer becomes aware that the personal data transferred is inaccurate, or has
become outdated, it shall inform the data exporter without undue delay. In this case , the data
importer shall cooperate with the data exporter to destroy or rectify the personal data.
The data importer may only process personal data for the duration specified in Annex 1. After
the end of the processing activities by the data importer on behalf of the data exporter, the data
importer shall, at the choice of the data exporter, return all personal data processed on its behalf,
together with its back -ups, or ensure the complete destruction of personal data. The data
importer warrants that, even if there are legislative provisions that may prevent it from fulfilling
this obligation, it will continue to ensure compliance with this Contract to take necessary
technical and organisational measures to safeguard the confidentiality of the personal data
subject to transfer, and to continue to processing activity only to the extent and for the duration
required by legislation. Clause 13 is reserved. The data importer shall certify the destruction of
the data for the data exporter. Until the data is returned or completely destroyed, the data
importer shall continue to ensure compliance with this Contract.
On request, the data exporter shall provide a copy of this Contract, including the Annexes
completed by the Parties, to the data subject free of charge. To the extent necessary to protect
business secrets or other confidential information, including the measures specified in Annex
II and personal data, the data exporter may redact the Annexes included in the copy provi ded
to the data subject and exclude certain portions of the text . However, the data exporter shall
provide a meaningful summary where the data subject would otherwise not be able to
understand its content or exercise his/her rights. On request, the Parties shall provide the data
subject with the reasons for the redactions, to the extent possible without revealing the redacted
information. The obligations of the data exporter under Article 10 of the Law and the
Communiqué on Procedures and Principles to Be F ollowed in Fulfilment of the Obligation to
Inform, published in the Official Gazette dated 10/3/2018 and numbered 30356, are reserved.
(a) The data importer and, during transmission, also the data exporter shall implement all
necessary technical and organisational measures to ensure an appropriate level of security
corresponding to the nature of personal data, aiming to prevent unlawful processing of personal
data, unlawful access to personal data, to ensure protection of personal data, and to safeguard
personal data against accidental loss, destruction or damage. In determining such measures ,
they shall take due account of the state of the art, the costs of implementation, the nature, scope,
context and purposes of processing and the risks involved in the processing to the fundamental
rights and freedoms of data subjects. The data importer shall implement, at a minimum,
technical and organisational measures set out in Annex II while fulfilling its obligations under
this paragraph. The data importer shall carry out regular checks to ensure that these measures
continue to provide an appropriate level of security.
(b) The data importer shall restrict its personnel’s access to the pers onal data subject to the
transfer only to the extent and scope strictly necessary for carrying out the processing activities
on behalf of the controller, and ensure that such personal data can only be accessed by the
relevant personnel. The data importer shall ensure that natural persons authorised by it to access
personal data do not disclose the personal data they have learned to third parties in breach of
this Contract and do not use the data for purposes other than those for which it was processed.
4
(c) In the event that personal data processed by the data importer under this Contract is obtained
by others through unlawful means, the data importer shall take appropriate measures to address
the data breach and mitigate its potential adv erse effects. The data importer shall also notify,
without undue delay, the data exporter of this breach. Such notification shall use the ‘Data
Breach Notification Form’ determined by the Board and published on the official website of
the Personal Data Protection Authority (hereinafter referred to as ‘the Authority’). To the extent
it is not possible for the data importer to provide all the information at the same time, it may do
so in phases without undue further delay.
(d) The data import er shall cooperat e with and assist the data exporter to en able the data
exporter to fulfil its obligations under the Law, in particular to notify the Board and data
subjects, taking into account the nature of the personal data processing activity and the
information available to the data importer.
(a) The data importer shall take additional technical and organisational measures specified
in Annex II, appropriate to the nature of the sensitive personal data.
(b) In the processing of sensitive personal data, adequate measures as determined by the
Board shall also be implemented.
(a) Personal data transferred to the data importer may be further transferred by the data importer
to a third party located abroad (in the same country as the data importer or in another country)
only with the instruction of the data exporter and under the following circumstances:
i) it is to a country benefitting from an adequacy decision pursuant to Article 9(1) of the
Law,
ii) the third party to which the onward transfer will be made provides one of the
appropriate safeguards set out in Article 9(4) of the Law,
iii) transfer of personal data is mandatory for the establishment, exercise or protection
of any right in the context of specific administrative or judicial proceedings,
iv) transfer of personal data is necessary for the protection of life or phy sical integrity
of a person himself/herself or of any other person who is unable to provide consent due
to actual impossibility or whose consent is not legally valid,
(b) In any onward transfer, the data importer is obliged to comply with all the other safeguards
under this Contract, in particular the principle of relevance, limitation, and proportionality with
respect to the purposes.
(c) In cases where the recipients of onward transfers have been identified before notification of
this Contract to the Authority, these recipients or recipient groups shall be specified in Annex
I. In the event of a change to the recipients or recipient groups of onward transfer, Annex I shall
be updated accordingly, and the Authority shall be notified.
(a) The data importer shall promptly and adequately respond to enquiries from the data exporter
that relate to the processing under this Contract.
(b) The Parties shall be able to demonstrate compliance with this Contract. The data importer
is obliged to keep and maintain information, documents, and records related to the processing
activities carried out on behalf of the data exporter.
5
(c) The data importer shall make available to the data exporter all information and documents
necessary to demonstrate compliance with the obligations set out in this Contract and at the data
exporter’s request, allow for and contribute to audits of the processing activities covered by this
Contract, at reasonable intervals, or if there are indications of non-compliance.
(d) The data exporter may choose to conduct the audit by itself or mandate an independent
auditor. Audits may include inspections at the premises or physical facilities of the data
importer. Where appropriate, audits shall be carried out with reasonable notice.
(e) The Parties shall provide the information referred to in paragraphs (b) and (c), including the
results of the audit conducted at the data importer, to the Board on request.
(The option selected by the Parties shall be included in the contract.)
[OPTION 1: SPECIFIC AUTHORISATION] (a) The data importer shall not sub -contract any
of its processing activities performed on behalf of the data exporter under this Contract to a
sub-processor without prior specific written authorisation of the data exporter . The data
importer shall submit the request for specific authorisation at least [Specify time period] prior
to the assignment of the sub-processor, together with the information necessary to enable the
data exporter to decide on the authorisation. The list of sub -processors authorised by the data
exporter shall be provided in Annex III. In the event of a change to sub -processors after
notification of this Contract to the Authority, Annex III shall be updated accordingly, and the
Authority shall be notified thereof.]
[OPTION 2: GENERAL AUTHORISATION (a) The data importer may sub -contract its
processing activities performed on beha lf of the data exporter under this Contract to sub-
processor(s) included in a list to which the data exporter has grante d prior consent. The data
importer shall inform the data exporter in writing of any intended changes to that list through
the addition or replacement of sub-processors at least [Specify time period] in advance, thereby
giving the data exporter sufficient time to be able to object to such changes prior to the
engagement of the sub-processor(s). The data importer shall provide the data exporter with the
information necessary to enable the data exporter to exercise its right to object. The list of sub-
processors authorised by the data exporter shall be provided in Annex III. In the event of a
change to sub-processors after notification of this Contract to the Authority, Annex III shall be
updated accordingly, and the Authority shall be notified thereof.]
(b) Where the data importer sub-contracts its specific processing activities (on behalf of the
data exporter), it shall conclude a written contract with the sub-processor. The contract shall
provide for, at a minimum, the same data protection safeguards set out in this Contract,
including third-party beneficiary rights for data subjects. The Parties agree that, by concluding
such a contract, the data importer fulfils its obligations under Clause 7.8. The data importer
shall ensure that the sub-processor complies with the obligations to which the data importer is
subject pursuant to this Contract.
(c) At the data exporter’s request, the data importer shall provide, a copy of such a sub-processor
contract and any subsequent amendments to it to the data exporter. To the extent necessary to
protect business secrets or other confidential inform ation, including personal data, the data
importer may redact the copy to be shared by removing the relevant parts.
(d) The data importer shall remain fully responsible to the data exporter for the performance of
the sub-processor’s obligations under its contract with the data importer. The data importer shall
6
notify the data exporter of any failure by the sub -processor to fulfil its obligations under that
contract.
(e) The data importer shall agree with the sub -processor to include a third-party beneficiary
clause in the contract for the benefit of the data exporter, which grants the data exporter – in the
events such as the data importer has ceased to exist in law or has become insolvent – the right
to terminate the sub-processor contract and to instruct the sub-processor to completely destroy
or return the personal data together with its backups.
(a) The data importer shall promptly notify the data exporter of any request it has received from
a data subject. It shall not respond to that request itself unless it has been authorised to do so by
the data exporter.
(b) The data importer shall assist the data exporter in fulfilling its obligations to respond to the
data subjects’ requests for the exercise of their rights under the Law. In this regard, the Parties
shall set out in Annex II the appropriate technical and organisational measur es, taking into
account the nature of the processing, by which the assistance shall be provided, as well as the
scope of the assistance required.
(c) In fulfilling its obligations under paragraphs (a) and (b), the data importer shall comply with
the instructions from the data exporter.
a) In case of a dispute between a data subject and a data importer as regards third-party
beneficiary rights under this Contract, the data subject may submit his/her requests to the data
importer regarding the matter. The data importer shall inform data subjects in a transparent and
easily accessible format, through individual notice to the data subjects or on its website, of a
contact point authorised to handle requests. The data importer shall promptly address any
requests it receives from data subjects.
[Optional provision at the parties’ discretion: The data importer agrees that data subjects may
also lodge a complaint with an independent dispute resolution body at no cost to the data
subject. The data importer shall inform the data subjects, in the manner set out in paragraph (a),
of such redress mechanism and that they are not required to use it, or initially use it in seeking
redress.]
(b) In case of a dispute between a data subject and one of the Parties as regards compliance with
this Contract, that Party shall use its best efforts to resolve the issue amicably in the shortest
time possible. The Parties shall keep each other informed about such disputes and, where
appropriate, cooperate in resolving them.
(c) Where the data subject invokes a third-party beneficiary right pursuant to Clause 3, the data
importer shall accept the right of the data subject to lodge a complaint with the Board and to
refer the dispute to the competent courts within the meaning of Clause 18.
(d) The data importer undertakes to abide by decisions that are legally binding under Turkish
law.
(e) The data importer agrees that the data subject’s use of any of the aforementioned methods
to seek redress will not prejudice any other rights the data subject may assert in accordance with
applicable legislation.
7
(a) Each Party shall be liable to the other Party for the damages arising from any breach of this
Contract.
(b) The data importer shall be liable to the data subject. The data subject shall be entitled to
receive compensation, for any material or non -material damages that the data importer or its
sub-processor causes the data subject by breaching the third-party beneficiary rights under this
Contract.
(c) Without prejudice to paragraph (b), the data exporter shall be liable to the data subject, and
the data subject shall be entitled to receive compensation, for any material or non -material
damages the data exporter or the data importer (or its sub-processor) causes the data subject by
breaching the third-party beneficiary rights under this Contract. This is without prejudice to the
liability of the data exporter under the Law.
(d) If the data exporter fully compensates the data subject for the damage caused by the data
importer (or its sub-processor) under paragraph (c), it reserves the right of recourse against the
other party in proportion to its fault.
(e) Where both Parties are responsible for any damage caused to the data subject as a result of
a breach of this Contract, all responsible Parties shall be severally liable, and the data subject is
entitled to bring an action in court against any of these Parties.
(f) If one Party fully compensates the data subject for the damage caused under paragraph (e),
it reserves the right of recourse against the other party in proportion to its fault.
(g) The data importer may not invoke the conduct of a sub-processor to avoid its own liability.
The data importer agrees to cooperate with the Authority in any and all procedures at ensuring
compliance with this Contract, to submit itself to the jurisdiction of the Board , and to comply
with any decisions issued by the Board. In particular, the data importer agrees to provide the
information and documents requested by the Board concerning the subject matter of the
examination, to allow on-site examination when necessary, and to comply with the Board's
instructions to rectify an y identified violations. It shall submit to the Board information and
documents certifying the fulfilment of the instructions.
The data importer agrees, declares and undertakes that there are no national regulations or
practices in conflict with this Contract regarding the personal data to be transferred under this
Contract. In the event of changes in legislation or practices that may impact the data importer’s
ability to fulfil its obligations under this Contract during its term, the data importer shall notify
the data exporter promptly, and in such a case, the data importer agrees that the data exporter
reserves the right to suspend the data transfer or terminate this Contract.
8
The data importer shall notify the data exporter promptly of any requests from administrative
or judicial authorities regarding the personal data transferred under this Contract, or if it
becomes aware of any direct access by administrative or judicial authorities to personal data
transferred pursuant to this Contract. In such a case, the data importer agrees that the data
exporter shall have the right to suspend the data transfer or terminate this Contract, depending
on the nature of the request or access.
CLAUSE 15- Non-compliance with the Contract and Termination
(a) The data importer shall promptly inform the data exporter if it is unable to comply with this
Contract, for whatever reason.
(b) In the event that the data importer is in breach of this Contract or unable to comply with this
Contract, the data exporter shall suspend the transfer of personal data to the data importer until
compliance is again ensured or the Contract is terminated. Provisions of Clause 13 and Clause
14 are reserved.
(c) The data exporter shall be entitled to terminate the co ntract, insofar as it concerns the
processing of personal data under this Contract, where:
i) the data exporter has suspended the transfer of personal data to the data importer
pursuant to paragraph (b) and compliance with this Contract is not restored wi thin a
reasonable time and, in any event, within one month of suspension,
ii) the data importer is in substantial or persistent breach of this Contract,
iii) the data importer fails to comply with the decisions of a competent court or the Board
regarding its obligations under this Contract.
In these cases, the data exporter shall inform the Board.
(d) In the event that the contract is terminated pursuant to paragraph (c), the data importer, at
the choice of the data exporter, shall either return the personal data subject to transfer together
with its backups to the data exporter or ensure the complete destruction of the personal data.
The data importer warrants that, even if there are legislative provisions that prevent it from
fulfilling this obligation, it will continue to ensure compliance with this Contract, take necessary
technical and organisational measures to safeguard the confidentiality of the personal data
subject to transfer, and continue to processin g activity only to the extent and for the duration
required by legislation. The data importer shall certify the destruction of the data for the data
exporter. Until the data is returned or completely destroyed, the data importer shall continue to
ensure compliance with this Contract.
discretion.)
[Data exporter/data importer] shall notify the Authority of this Contract within five business
days following the finalisation of all signatures.
9
This Contract shall be governed by Turkish law.
(a) Any dispute arising from this Contract shall be resolved by Turkish courts.
(b) General provisions shall apply in terms of competence.
(c) The Parties agree to submit themselves to the jurisdiction of Turkish courts.
Data Exporter:
Address:
Contact Person’s Full Name, Title and
Contact Details:
Signatory’s Full Name and Title:
Signature and Date:
Data Importer:
Address:
Contact Person’s Full Name, Title and
Contact Details:
Signatory’s Full Name, Surname and Title:
Signature and Date:
10
DESCRIPTION OF TRANSFER
Activities of the Data Exporter Regarding the Personal Data Transferred Under This
Contract
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Activities of the Data Importer Regarding the Personal Data Transferred Under This
Contract
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Group or Groups of Data Subjects
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Categories of Personal Data Transferred
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Categories of Sensitive Personal Data Transferred (if applicable)
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Legal Basis for the Transfer
…………………………………………………………………………………………………
…………………………………………………………………………………………………
11
…………………………………………………………………………………………………
………………………………………………………………………………………
Frequency of the Transfer
(e.g. whether the data is transferred on a one-off or continuous basis)
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Nature of the Processing Activity
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Purposes of the Data Transfer and Further Processing
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Personal Data Retention Period
(Specify the period for which the personal data will be retained. If that is not possible, provide
the criteria used to determine the retention period)
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Subject Matter, Nature and Duration of the Processing for Transfers to (Sub-)
Processors
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Recipients or Recipient Groups
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Data Controller Registry Information System (VERBIS) Details of the Data Exporter
(If subject to registration obligation)
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
12
TECHNICAL AND ORGANISATIONAL MEASURES
(In the event of the transfer of sensitive personal data, the technical and organisational measures
implemented for such data must be specified separately.)
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
13
LIST OF SUB-PROCESSORS
The data controller has authorised the following sub-processors:
1. Name:
Address:
Contact Person’s Full Name, Title and Contact Details:
Details of the Processing Activity:
(a clear delimitation of responsibilities shall be provided in case several sub-processors are
authorised)
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
2. ………………………………………………………………………………………………
1
STANDARD CONTRACT - 3
FOR
THE TRANSFER OF PERSONAL DATA ABROAD
(FROM PROCESSOR TO PROCESSOR)
(a) The purpose of this standard contract is to ensure compliance with the provisions of Personal
Data Protection Law No. 6698 dated 24/3/2016 (hereinafter referred to as ‘the Law’) and the
By-Law on Procedures and Principles for the Transfer of Personal Data Abroad (hereinafter
referred to as ‘the By-Law’), which entered into force following its publication in the Official
Gazette dated 10/7/2024 and numbered 32598.
(b) The data processor transferring personal data abroad (hereinafter referred to as ‘data
exporter’) and the data processor in a foreign country receiving personal data from the data
exporter (hereinafter referred to as ‘data importer’) have agreed to this standard contract
(hereinafter referred to as ‘the Contract’).
(c) This Contract applies with respect to the transfer of personal data abroad as specified in
Annex I.
(d) The Appendix to this Contract containing the annexes (hereinafter referred to as ‘Annexes’)
forms an integral part of this Contract.
(a) This Contract sets out appropriate safeguards for the transfer of personal data abroad,
including enforceable data subject rights and effective legal remedies in the country receiving
the transfer as well, in accordance with Article 9(4) of the Law and the By-Law, provided that
no additions, deletions, or modifications are made.
(b) This Contract is without prejudice to obligations to which the data exporter is subject by
virtue of the Law, the By-Law and other relevant legislation.
(a) Data subjects may invoke the clauses of this Contract, as third -party beneficiaries, against
the data exporter and/or data importer, with the following exceptions:
i) Clause 1, Clause 2, Clause 3, and Clause 6.
ii) Clause 7.1(a), (c), (d) and Clause 7.9(a), (c), (d), (e), (f), (g).
iii) Clause 8(a), (c), (d), (e).
iv) Clause 11(a), (d), (f).
2
v) Clause 12.
(b) Paragraph (a) is without prejudice to rights of data subjects under the Law.
(a) Where this Contract uses terms that are defined in the Law, the By-Law, and other relevant
legislation, the definitions provided in the respective regulations shall apply.
(b) This Contract shall be interpreted in accordance with the Law, the By-Law, and other
relevant legislation.
(c) This Contract shall not be interpreted in a way that conflicts with rights and obligations
provided for in the Law, the By-Law, and other relevant legislation.
In the event of a contradiction between the clauses of this Contract and the provisions of other
relevant agreements between the Parties, existing at the time this Contract is agreed or entered
into thereafter, the clauses of this Contract shall prevail.
The details of the transfer of personal data abroad to be carried out under this Contract, and in
particular the categories of personal data to be transferred, the legal basis for the transfer, and
the purpose or purposes of the transfer, are specified in Annex I.
The data exporter warrants that it has used reasonable efforts to determine that the data importer
is competent, through the implementation of appropriate technical and organisational measures,
to satisfy its obligations under this Contract.
(a) The data exporter shall inform the data importer that it acts as data processor under the
instructions of the data controller/controllers , which the data exporter has notified the data
importer prior to the processing activity.
(b) The data importer shall process the personal data only on instructions from the controller,
as communicated to the data importer by the data exporter, and any additional instructions from
the data exporter. Such additional instructions shall not conflict w ith the instructions from the
controller. The controller or data exporter may give such instructions regarding the data
processing throughout the entire duration during which the data importer processes personal
data on behalf of the data exporter.
3
(c) The data importer shall immediately inform the data exporter if it is unable to follow those
instructions. Where the data importer is unable to follow the instructions given by the controller,
the data exporter shall immediately notify the controller.
(d) The data exporter warrants that the data importer will undertake the same data protection
obligations as those undertaken by the data exporter in relation to the personal data processing
activities the data exporter carries out on behalf of the controller.
The data importer shall process the personal data in a manner that is relevant, limited, and
proportionate to the purpose/purposes specified in Annex I.
If the data importer becomes aware that the personal data transferred i s inaccurate, or has
become outdated, it shall inform the data exporter without undue delay. In this case, the data
importer shall cooperate with the data exporter to destroy or rectify the personal data.
The data importer may only process personal data for the duration specified in Annex 1. After
the end of the processing activities by the data importer on behalf of the data exporter, the data
importer shall, at the choice of the data exporter, return all personal data processed on its behalf
together with its back -ups, or ensure the complete destruction of personal data. The data
importer warrants that, even if there are legislative provisions that may prevent it from fulfilling
this obligation, it will continue to ensure compliance with this Contra ct, take necessary
technical and organisational measures to safeguard the confidentiality of the personal data
subject to transfer, and continue to processing activity only to the extent and for the duration
required by legislation. Clause 13 is reserved. The data importer shall certify the destruction of
the data for the data exporter. Until the data is returned or completely destroyed , the data
importer shall continue to ensure compliance with this Contract.
On request, the data exporter shall provide a copy of this Contract, including the Annexes
completed by the Parties, to the data subject free of charge. To the extent necessary to protect
business secrets or other confidential information, including personal data, th e data exporter
may redact the Annexes included in the copy provided to the data subject and exclude certain
portions of the text. However, the data exporter shall provide a meaningful summary where the
data subject would otherwise not be able to understand its content or exercise his/her rights. On
request, the Parties shall provide the data subject with the reasons for the redactions, to the
extent possible without revealing the redacted information.
(a) The data importer and, during transmission, also the data exporter shall implement all
necessary technical and organisational measures to ensure an appropriate level of security
corresponding to the nature of personal data, aiming to prevent unlawful processing of personal
data, unlawful access to personal data, to ensure protection of personal data, and to safeguard
personal data against accidental loss, destruction or damage . In determining such measures,
they shall take due account of the state of the art, the costs of implementation, the nature, scope,
context and purposes of processing and the risks involved in the processing to the fundamental
rights and freedoms of data subjects. The data importer shall i mplement, at a minimum,
technical and organisational measures set out in Annex II while fulfilling its obligations under
4
this paragraph. The data importer shall carry out regular checks to ensure that these measures
continue to provide an appropriate level of security.
(b) The data importer shall restrict its personnel’s access to the personal data subject to the
transfer only to the extent and scope strictly necessary for carrying out the processing activities
on behalf of the controller , and ensure that such personal data can only be accessed by the
relevant personnel. The data importer shall ensure that natural persons authorised by it to access
personal data do not disclose the personal data they have learned to third parties in breach of
this Contract and do not use the data for purposes other than those for which it was processed.
(c) In the event that personal data processed by the data importer under this Contract is obtained
by others through unlawful means, the data importer shall take appropriate measures to address
the data breach and mitigate its potential adverse effects. The data importer shall also notify,
without undue delay, the data exporter and, where appropriate, the controller. Such notification
shall use the ‘Data Breach Notification Form’ determined by the Board and published on the
official website of the Personal Data Protection Authority (hereinafter referred to as ‘the
Authority’). To the extent it is not possible for the data importer to provide all the information
at the same time, it may do so in phases without undue further delay.
(d) The data import er shall cooperate with and assist the data exporter to en able the data
exporter to comply with its obligations under the Law, in particular to notify its controller , on
whose behalf it carries out processing activity, so that the controller may in turn notify the
Board and the data subjects, taking into account the nature of processing and the information
available to the data importer.
(a) The data importer shall implement specific technical and organisational measures set out in
Annex II, appropriate to the nature of the sensitive personal data.
(b) In the processing of sensitive personal data, adequate measures as determined by the Board
shall also be implemented.
(a) Personal data transferred to the data importer may be further transferred by the data importer
to a third party located abroad (in the same country as the data importer or in another country)
only with the instruction of the data exporter and under the following circumstances:
i) it is to a country benefitting from an adequacy decision pursuant to Article 9(1) of the
Law,
ii) the third party to which th e onward transfer will be made provides one of the
appropriate safeguards set out in Article 9(4) of the Law,
iii) transfer of personal data is mandatory for the establishment, exercise or protection
of any right in the context of specific administrative or judicial proceedings,
iv) transfer of personal data is necessary for the protection of life or physical integrity
of a person himself/herself or of any other person who is unable to provide consent due
to actual impossibility or whose consent is not legally valid,
(b) In any onward transfer, the data importer is obliged to comply with all the other safeguards
under this Contract, in particular the principle of relevance, limitation, and proportionality with
respect to the purposes.
5
(c) In cases where the recipients of onward transfers are identified before notification of this
Contract to the Authority, these recipients or recipient groups shall be specified in Annex I. In
the event of a change to the recipients or recipient groups of onward transfer, Annex I shall be
updated accordingly and the Authority shall be notified.
(a) The data importer shall promptly and adequately respond to enquiries from the data exporter
or the controller that relate to the processing under this Contract.
(b) The Parties shall be able to demonstrate compliance with this Contract. The data importer
is obliged to keep and maintain information, documents, and records related to the processing
activities carried out on behalf of the controller.
(c) The data importer shall provide the data exporter with all information and documents
necessary to demonstrate compliance with the obligations set out in this Contract . The data
exporter shall then forward this information to the controller.
(d) The data importer shall allow for and contribute to audits by the data exporter of the
processing activities covered by this Contract, at reasonable intervals or if there are indications
of non -compliance with this Contr act, or where the data exporter requests an audit on
instructions of the controller.
(e) Where the audit is carried out on the instructions of the controller, the data exporter shall
communicate the result of the audit to the controller.
(f) The data exporter may choose to conduct the audit by itself or mandate an independent
auditor. Audits m ay include inspections at the premises or physical facilities of the data
importer. Where appropriate, audits shall be carried out with reasonable notice.
(g) The Parties shall make the information referred to in paragraphs (b) and (c) , including the
results of the audit conducted at the data importer, available to the Board on request.
(The option selected by the Parties shall be included in the contract.)
[OPTION 1: SPECIFIC AUTHORISATION] (a) The data importer shall not sub -contract any
of its processing activities performed on behalf of the data exporter under this Contract to a
sub-processor without prior specific written authorisation of the controller. The data importer
shall submit the request for specific authorisation to the controller at least [Specify time period]
prior to the assignment of the sub-processor, together with the information necessary to enable
the controller to decide on the authorisation. The data importer shall inform the data exporter
of the engagement of sub-processor. The list of sub-processors authorised by the controller shall
be provided in Annex III. In the event of a change to sub -processors after notification of this
Contract to the Authority, Annex III shal l be updated accordingly, and the Authority shall be
notified thereof.]
[OPTION 2: GENERAL AUTHORISATION (a) The data importer may sub -contract its
processing activities performed on behalf of the data exporter under this Contract to sub -
processor(s) included in a list to which the controller has granted prior consent. The data
importer shall inform the controller in writing of any intended changes to that list through the
addition or replacement of sub -processors at least [Specify time period ] in advance, thereby
giving the controller sufficient time to be able to object to such changes prior to the engagement
of the sub -processor(s). The data importer shall provide the controller with the information
necessary to enable the controller to exercise its right to object. The data importer shall inform
the data exporter of the engagement of new sub -processors. The list of sub -processors
6
authorised by the controller shall be provided in Annex III. In the event of a change to sub -
processors after notification of this Contract to the Authority, Annex III shall be updated
accordingly, and the Authority shall be notified thereof.]
(b) Where the data importer sub -contracts its specific processing activities (on behalf of the
controller), it shall conclude a written contract with the sub-processor. The contract shall
provide for, at a minimum, the same data protection safeguards set out in this Contract,
including third-party beneficiary rights for data subjects. The Parties agree that, by concluding
such a contract, the data importer fulfils its obligations under Clause 7.8. The data importer
shall ensure that the sub-processor complies with the obligations to which the data importer is
subject pursuant to this Contract.
(c) At the request of the data exporter or controller, the data importer shall provide a copy of
such a sub-processor contract and any subsequent amendments to it to the data exporter or the
controller. To the extent necessary to protect business secrets or other confidential information,
including personal data, the data importer may redact the copy to be shared by removing the
relevant parts.
(d) The data importer shall remain fully responsible to the data exporter for the performance of
the sub-processor’s obligations under its contract with the data importer. The data importer shall
notify the data exporter of any failure by the sub -processor to fulfil its obligations under that
contract.
(e) The data importer shall agree with the sub -processor to include a third-party beneficiary
clause in the contract for the benefit of the data exporter, which grants the data exporter – in the
events such as the data importer has ceased to exist in law or has become insolvent – the right
to terminate the sub-processor contract and to instruct the sub-processor to completely destroy
or return the personal data together with its backups.
(a) The data importer shall promptly notify the data exporter and, where appropriate, the
controller of any request it has received from a data subject, without responding to that request
unless it has been authorised to do so by the controller.
(b) The data importer shall assist, where appropriate in cooperation with the data exporter, the
controller in fulfilling its obligations to respond to data subjects’ requests for the exercise of
their rights under the Law. In this regard, the Parties shall set out in Annex II the appropriate
technical and organisational measures, taking into account the nature of the processing activity,
by which the assistance shall be provided, as well as the scope of the assistance required.
(c) In fulfilling its obligations under paragraphs (a) and (b), the data importer shall comply with
the instructions from the controller, as communicated by the data exporter.
a) In case of a dispute between a data subject and a data importer as regards third-party
beneficiary rights under this Contract, the data subject may submit his/her requests to the data
importer regarding the matter. The data importer shall inform data subjects in a transparent and
easily accessible format, through individual notice to the data subjects or on its website, of a
contact point authorised to handle requests. The data importer shall p romptly address any
requests it receives from data subjects.
7
[Optional provision at the parties’ discretion: The data importer agrees that data subjects may
also lodge a complaint with an independent dispute resolution body at no cost to the data
subject. The data importer shall inform the data subjects, in the manner set out in paragraph (a),
of such redress mechanism and that they are not required to use it, or initially use it in seeking
redress.]
(b) In case of a dispute between a data subject and one of the Parties as regards compliance with
this Contract, that Party shall use its best efforts to resolve the issue amicably in the shortest
time possible. The Parties shall keep each other informed about such disputes and, where
appropriate, cooperate in resolving them.
(c) Where the data subject invokes a third-party beneficiary right pursuant to Clause 3, the data
importer shall accept the right of the data subject to lodge a complaint with the Board and to
refer the dispute to the competent courts within the meaning of Clause 18.
(d) The data importer undertakes to abide by decisions that are legally binding under Turkish
law.
(e) The data importer agrees that the data subject’s use of any of the aforementioned methods
to seek redress will not prejudice any other rights the data subject may assert in accordance with
applicable legislation.
(a) Each Party shall be liable to the other Party for the damages arising from any breach of this
Contract.
(b) The data importer shall be liable to the data subject. The data subject shall be entitled to
receive compensation, for any material or non-material damages that the data importer or its
sub-processor causes the data subject by breaching the third-party beneficiary rights under this
Contract.
(c) Without prejudice to paragraph (b), the data exporter shall be liable to the data subject, and
the data subject shall be entitled to receive compensation , for any material or non -material
damages the data exporter or the data importer (or its sub-processor) causes the data subject by
breaching the third-party beneficiary rights under this Contract. This is without prejudice to the
liability of the data exporter and the controller under the Law.
(d) If the data exporter fully compensates the data subject for the damage caused by the data
importer (or its sub-processor) under paragraph (c), it reserves the right of recourse against the
other party in proportion to its fault.
(e) Where both Parties are responsible for any damage caused to the data subject as a result of
a breach of this Contract, all responsible Parties shall be severally liable and the data subject is
entitled to bring an action in court against any of these Parties.
(f) If one Party fully compensates the data subject for the damage caused under paragraph (e),
it reserves the right of recourse against the other party in proportion to its fault.
(g) The data importer may not invoke the conduct of a sub-processor to avoid its own liability.
The data importer agrees to cooperate with the Authority in any and all procedures at ensuring
compliance with this Contract, to submit itself to the jurisdiction of the Board , and to comply
8
with any decisions issued by the Board . In particular, the data importer agrees to provide the
information and documents requested by the Board concerning the subject matter of the
examination, to allow on-site examination when necessary, and to comply with the Board' s
instructions to rectify any identified violations. It shall submit to the Board information and
documents certifying the fulfilment of the instructions.
The data importer agrees, declares and undertakes that there are no national regulations or
practices in conflict with this Contract regarding the personal data to be transferred under this
Contract. In the event of changes in legislation or practices that may impact the data importer’s
ability to fulfil its obligations under this Contract during its term, the data importer shall notify
the data exporter promptly. The data exporter provides this notification to the controller. In such
a case, the data importer agrees that the data exporter reserves the right to suspend the data
transfer or terminate this Contract.
The data importer shall notify the data exporter promptly of any requests from administrative
or judicial authorities regarding the personal data transferred under this Contract, or if it
becomes aware of any direct access by such authorities to personal data transferred pursuant to
this Contract. The data exporter provides this notification to the controller. In such a case, the
data importer agrees that the data exporter shall have the right to suspend the data transfer or
terminate this Contract, depending on the nature of the request or access.
CLAUSE 15- Non-compliance with the Contract and Termination
(a) The data importer shall promptly inform the data exporter if it is unable to comply with this
Contract, for whatever reason.
(b) In the event that the data importer is in breach of this Contract or unable to comply with this
Contract, the data exporter shall suspend the transfer of personal data to the data importer until
compliance is again ensured or the Contract is terminated. Provisions of Clause 13 and Clause
14 are reserved.
(c) The data exporter shall be entitled to terminate the contract, inso far as it concerns the
processing of personal data under this Contract, where:
i) the data exporter has suspended the transfer of personal data to the data importer
pursuant to paragraph (b) and compliance with this Contract is not restored within a
reasonable time and, in any event, within one month of suspension,
ii) the data importer is in substantial or persistent breach of this Contract,
9
iii) the data importer fails to comply with the decisions of a competent court or the Board
regarding its obligations under this Contract.
In these cases, the data exporter shall inform the Board and the controller.
(d) In the event that the contract is terminated pursuant to paragraph (c), the data importer, at
the choice of the data exporter, shall either return the personal data subject to transfer together
with its backups to the data exporter or ensure the complete destruction of the personal data.
The data importer warrants that, even if there are legislative provisions that prevent it from
fulfilling this obligation, it will continue to ensure compliance with this Contract, take necessary
technical and organisational measures to safeguard the confidentiality of the personal data
subject to transfer, and continue to processing activity only to the extent and for the duration
required by legislation. The data importer shall certify the destruction of the data for the data
exporter. Until the data is returned or completely destroyed, the data importer shall continue to
ensure compliance with this Contract.
discretion.)
[Data exporter/data importer] shall notify the Authority of this Contract with in five business
days following the finalisation of all signatures.
This Contract shall be governed by Turkish law.
(a) Any dispute arising from this Contract shall be resolved by Turkish courts.
(b) General provisions shall apply in terms of competence.
(c) The Parties agree to submit themselves to the jurisdiction of Turkish courts.
Data Exporter:
Address:
Contact Person’s Full Name, Title and
Contact Details:
Signatory’s Full Name and Title:
Signature and Date:
Data Importer:
Address:
Contact Per son’s Full Name, Title and
Contact Details:
Signatory’s Full Name, Surname and Title:
Signature and Date:
10
DESCRIPTION OF TRANSFER
Activities of the Data Exporter Regarding the Personal Data Transferred Under This
Contract
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Activities of the Data Importer Regarding the Personal Data Transferred Under This
Contract
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Group or Groups of Data Subjects
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Categories of Personal Data Transferred
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Categories of Sensitive Personal Data Transferred (if applicable)
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Legal Basis for the Transfer
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Frequency of the Transfer
(e.g. whether the data is transferred on a one-off or continuous basis)
11
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Nature of the Processing Activity
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Purposes of the Data Transfer and Further Processing
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Personal Data Retention Period
(Specify the period for which the personal data will be retained. If that is not possible, provide
the criteria used to determine the retention period)
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Subject Matter, Nature and Duration of the Processing for Transfers to (Sub-)
Processors
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Recipients or Recipient Groups
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
12
TECHNICAL AND ORGANISATIONAL MEASURES
(In the event of the transfer of sensitive personal data, the technical and organisational measures
implemented for such data must be specified separately.)
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
13
LIST OF SUB-PROCESSORS
The data controller has authorised the following sub-processors:
1. Name:
Address:
Contact Person’s Full Name, Title and Contact Details:
Details of the Processing Activity:
(a clear delimitation of responsibilities shall be provided in case several sub -processors are
authorised)
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
2. ………………………………………………………………………………………………
1
STANDARD CONTRACT - 4
FOR
THE TRANSFER OF PERSONAL DATA ABROAD
(FROM PROCESSOR TO CONTROLLER)
(a) The purpose of this standard contract is to ensure compliance with the provisions of Personal
Data Protection Law No. 6698 dated 24/3/2016 (hereinafter referred to as ‘ the Law’) and the
By-Law on Procedures and Principles for the Transfer of Personal Data Abroad (hereinafter
referred to as ‘the By-Law’), which entered into force following its publication in the Official
Gazette dated 10/7/2024 and numbered 32598.
(b) The data processor transferring personal data abroad (hereinafter referred to as ‘data
exporter’) and the data controller in a foreign country receiving personal data from the data
exporter (hereinafter referred to as ‘data importer ’) have agreed to this standard contract
(hereinafter referred to as ‘the Contract’).
(c) This Contract applies with respect to the transfer of personal data abroad as specified in
Annex I.
(d) The Appendix to this Contract containing the annexes (hereinafter referred to as ‘Annexes’)
forms an integral part of this Contract.
(a) This Contract sets out appropriate safeguards for the transfer of p ersonal data abroad,
including enforceable data subject rights and effective legal remedies in the country receiving
the transfer as well, in accordance with Article 9(4) of the Law and the By-Law, provided that
no additions, deletions, or modifications are made.
(b) This Contract is without prejudice to obligations to which the data exporter is subject by
virtue of the Law, the By-Law, and other relevant legislation.
(a) Data subjects may invo ke the clauses of this Contract, as third -party beneficiaries, against
the data exporter and/or data importer, with the following exceptions:
i) Clause 1, Clause 2, Clause 3, and Clause 6.
ii) Clause 7.1(b) and Clause 7.3(b).
iii) Clause 16
(b) Paragraph (a) is without prejudice to the rights of data subjects under the Law.
2
(a) Where this Contract uses terms that are defined in the Law, the By-Law, and other relevant
legislation, the definitions provided in the respective regulations shall apply.
(b) This Contract shall be interpreted in accordance with the Law, the By-Law, and other
relevant legislation.
(c) This Contract shall not be interpreted in a way that conflicts with rights and obligations
provided for in the Law, the By-Law, and other relevant legislation.
In the event of a contradiction between the clauses of this Contract and the provisions of other
relevant agreements between the Parties, existing at the time this Contract is agreed or entered
into thereafter, the clauses of this Contract shall prevail.
The details of the transfer of personal data abroad to be carried out under this Contract, and in
particular the categories of personal data to be transferred, the legal basis for the transfer, and
the purpose or purposes of the transfer, are specified in Annex I.
The data exporter warrants that it has used reasonable efforts to determine that the data importer
is competent, through the implementation of appropriate technical and organisational measures,
to satisfy its obligations under this Contract.
(a) The data exporter shall process the personal data only in accordance with the instructions
from the data importer acting as its controller for whom the data exporter carries out processing
activities.
(b) The data exporter shall immediately inform the data importer if it is unable to follow those
instructions, including if such instructions infringe the Law, the By-Law, and other relevant
legislation.
(c) The data importer shall refrain from any action that would prevent the data exporter from
fulfilling its obligations under the Law, including in the context of sub-processing or as regards
cooperation with the Personal Data Protect ion Authority (hereinafter referred to as ‘the
Authority’).
(d) After the end of data processing activities of the data exporter performed on behalf of the
data importer; the data exporter warrants that, at the choice of the data importer, it will either
return the personal data together with its backups to the data importer or ensure the complete
destruction of the personal data processed on its behalf . The data exporter shall certify the
destruction of the data for the data exporter.
3
(a) The Parties shall implement all necessary technical and organisational measures, including
during transmission, to ensure an appropriate level of security corresponding to the nature of
personal data , aiming to prevent unlawful processing of personal data, unlawful access to
personal data, to ensure the protection of personal data, and to safeguard personal data against
accidental loss, destruction or damage . In determining such measures, they shall t ake due
account of the state of the art, the costs of implementation, the nature, scope, context , and
purposes of processing and the risks involved in the processing to the fundamental rights and
freedoms of data subjects.
(b) The data exporter shall assis t the data importer in taking all technical and organisational
measures to ensure appropriate security of the personal data in accordance with paragraph (a).
In the event that the personal data processed by the data exporter under this Contract is obtained
by others through unlawful means , the data exporter shall notify the data importer without
undue delay after becoming aware of the breach and assist the data importer in taking necessary
measures to mitigate possible adverse effects of the breach.
(c) The data exporter shall ensure that natural persons authorised to access the personal data do
not disclose the personal data they have learned to third parties in breach of this Contract, and
do not use the data for any purposes other than those for which it was processed.
(a) The Parties shall be able to demonstrate compliance with this Contract.
(b) The data exporter shall make available to the data importer all information and documents
necessary to demonstrate compliance with its obligations under this Contract, and allow for and
contribute to audits.
The Parties shall assist each other in responding to the enquiries and requests made by data
subjects under the local law applicable to the data importer, or for data processing activities of
the data exporter residing in Türkiye, under the Law.
In case of a dispute between a data subject and a data importer concerning third -party
beneficiary rights under this Contract, the data subject may submit his/her requests to the data
importer regarding the matter. The data importer shall inform data subjects in a transparent and
easily accessible format, through individual notice to the data subjects or on its website, of a
contact point authorised to handle requests. The data importer shall promptly address any
requests it receives from data subjects.
[Optional provision at the parties’ discretion: The data importer agrees that data subjects may
also lodge a complaint with an independent dispute resolution body at no cost to the data
subject. The data importer shall inform the data subjects, in the manner as specified above, of
such redress mechanism and that they are not required to use it, or initially use it in seeking
redress.]
4
(a) Each Party shall be liable to the other Party for the damages arising from any breach of this
Contract.
(b) Each Party shall be liable to the data subject. The data subject shall be entitled to receive
compensation, for any material or non-material damages that the Parties cause the data subject
by breaching the third-party beneficiary rights under this Contract. This is without prejudice to
the liability of the data exporter under the Law.
(c) Where both Parties are responsible for any damage caused to the data subject as a result of
a breach of this Contract, all responsible Parties shall be severally liable, and the data subject is
entitled to bring an action in court against any of these Parties.
(d) If one Party fully compensates the data subject for the damage under paragraph (c), it
reserves the right of recourse against the other party in proportion to its fault.
(e) The data importer may not invoke the conduct of a processor or sub -processor to avoid its
own liability.
(This section shall be included in the contract where the processor, transferring data,
combines the personal data received from the controller, receiving data, with personal data
collected in Türkiye)
The data importer agrees, declares , and undertakes that there are no national regulations or
practices in conflict with this Contract regarding the personal data to be transferred under this
Contract. In the event of changes in legislation or practices that may impact the data importer’s
ability to fulfil its obligations under this Contract during its term, the data importer shall notify
the data exporter promptly, and in such a case, the data importer agrees that the data exporter
reserves the right to suspend the data transfer or terminate this Contract.
The data importer shall notify the data exporter promptly of any requests from administrative
or judicial authorities regarding the personal data transferred under this Contrac t, or if it
becomes aware of any direct access by administrative or judicial authorities to personal data
transferred pursuant to this Contract. In such a case, the data importer agrees that the data
exporter shall have the right to suspend the data transfer or terminate this Contract, depending
on the nature of the request or access.
5
CLAUSE 13- Non-Compliance with the Contract and Termination
(a) The data importer shall promptly inform the data exporter if it is unable to comply with this
Contract, for whatever reason.
(b) In the event that the data importer is in breach of this Contract or unable to comply with
this Contract, the data exporter shall suspend the transfer of personal data to the data importer
until compliance is again ensured or the Contract is terminated. Provisions of Clause 11 and
(c) The data exporter shall be entitled to terminate the contract, insofar as it concerns the
processing of personal data under this Contract, where:
i) the data exporter has suspended the transfer of pers onal data to the data importer
pursuant to paragraph (b) and compliance with this Contract is not restored within a
reasonable time and, in any event, within one month of suspension,
ii) the data importer is in substantial or persistent breach of this Contract,
iii) the data importer fails to comply with the decisions of a competent court regarding
its obligations under this Contract.
In these cases, the data exporter shall inform the Personal Data Protection Board.
(d) In the event that the contract is terminated pursuant to paragraph (c), the data importer shall
completely destroy all personal data collected by the data exporter in Türkiye and transferred,
including its backups. The data importer warrants that , even if there are legislative provisions
that may prevent it from fulfilling this obligation, it will continue to ensure compliance with
this Contract , take necessary technical and organisational measures to safeguard the
confidentiality of the personal data subject to transfer, and continue to processing activity only
to the extent and for the duration required by legislation. The data importer shall certify the
destruction of the data for the data exporter. Until the data is returned or completely destroyed,
the data importer shall continue to ensure compliance with this Contract.
discretion.)
[Data exporter/data importer] shall notify the Authority of this Contract within five business
days following the finalisation of all signatures.
This Contract shall be governed by the law of ______ [specify country], which recognizes third-
party beneficiary rights.
Any dispute arising from this Contract shall be resolved by the courts of ______ [ specify
country].
6
Data Exporter:
Address:
Contact Person’s Full Name, Title and
Contact Details:
Signatory’s Full Name and Title:
Signature and Date:
Data Importer:
Address:
Contact Person’s Full Name, Title and
Contact Details:
Signatory’s Full Name, Surname and Title:
Signature and Date:
DESCRIPTION OF TRANSFER
Activities of the Data Exporter Regarding the Personal Data Transferred Under This
Contract
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Activities of the Data Importer Regarding the Personal Data Transferred Under This
Contract
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Group or Groups of Data Subjects
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Categories of Personal Data Transferred
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Categories of Sensitive Personal Data Transferred (if applicable)
…………………………………………………………………………………………………
…………………………………………………………………………………………………
7
…………………………………………………………………………………………………
………………………………………………………………………………………
Legal Basis for the Transfer
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Frequency of the Transfer
(e.g. whether the data is transferred on a one-off or continuous basis)
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Nature of the Processing Activity
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Purposes of the Data Transfer and Further Processing
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Personal Data Retention Period
(Specify the period for which the personal data will be retained. If that is not possible, provide
the criteria used to determine the retention period)
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………
Communiqué on the Procedures and Principles for
Submitting Requests to the Data Controller
Purpose and Scope
principles regarding requests submitted to the data controller and the fees to be charged if the
processing involves additional costs.
Legal Basis
first paragraph of Article 22, subparagraphs (e) and (g) of the Personal Data Protection Law
No. 6698 dated March 24, 2016.
Definitions
a) Application: An application made under Article 13 of the Law,
b) Secure Electronic Signature: An electronic signature created using a secure electronic
signature creation device exclusively linked to and under the sole control of the signatory, which
verifies the signatory’s identity based on a qualified electronic certificate and enables the
detection of any subsequent alterations to the signed electronic data,
c) Data Subject: A natural person whose personal data is processed,
d) Law: Personal Data Protection Law No. 6698 dated March 24, 2016,
e) Data medium: Any medium containing personal data processed fully or partially by
automated means or by non- automated means provided that it forms part of a data recording
system,
e) Registered electronic mail (KEP) address: The qualified form of electronic mail that provides
legal evidence regarding the use of electronic messages, including their transmission and
delivery,
f) Board: The Personal Data Protection Board,
g) Authority: The Personal Data Protection Authority,
ğ) Mobile signature: An electronic signature created using a mobile device
(2) For definitions not included in this Communiqué, the definitions in the Law shall apply.
Right to File a Request
request with the data controller.
(2) Data subjects may exercise this right provided that their requests are submitted in Turkish.
Procedure for Filing a Request
specified in Article 11 of the Law to the data controller in writing or by using a registered
electronic mail (KEP) address, a secure electronic signature, a mobile signature, or an electronic
mail address previously notified by the data subject to the data controller and registered in the
data controller’s system, or through software or an application developed for the purpose of the
request.
(2) The request must include:
a) First name, last name, and, if the request is in writing, a signature,
b) For Turkish citizens, the Turkish Republic ID number; for foreigners, nationality, passport
number, or, if available, an ID number,
c) The residential or business address for service of notice,
ç) If available, the email address, telephone number, and fax number to be used for notifications,
d) The subject of the request.
(3) Relevant information and documents regarding the matter shall be attached to the
application.
(4) In written applications, the date on which the documents are served to the data controller or
their representative is the date of the application.
(5) For applications made by other methods, the date the application reaches the data controller
is the application date.
Response to the Application
technical measures to resolve applications made by the data subject under this Communiqué in
an effective, lawful, and fair manner.
(2) The data controller shall either accept the request or reject it by providing a justification.
(3) The data controller shall notify the data subject of the response in writing or electronically.
(4) The response shall include:
a) Information regarding the data controller or its representative,
b) The applicant’s: first and last name, Turkish ID number for Turkish citizens, nationality,
passport number, or ID number (if applicable) for foreigners, residential or business address for
service of process, email address (if applicable), and telephone and fax numbers,
c) The subject of the request,
d) The data controller’s explanations regarding the request.
(5) The data controller shall process the requests contained in the application free of charge
within the shortest possible time and no later than thirty days, depending on the nature of the
request. However, if the process entails additional costs, the fe e specified in Article 7 may be
charged. If the request is due to an error by the data controller, the fee collected shall be refunded
to the data subject.
(6) If the data subject’s request is accepted, the data controller shall fulfill the request as soon
as possible and inform the data subject.
Fee
charged for up to ten pages. A processing fee of 1 Turkish Lira may be charged for each page
exceeding ten pages.
(2) If the response to the request is provided on a storage medium such as a CD or flash drive,
the fee that may be charged by the data controller shall not exceed the cost of the storage
medium.
Entry into Force
Implementation
of the Personal Data Protection Authority.
The SCCs must be executed in Turkish. While an English translation may be appended for convenience — for example in a dual-column format — the Turkish version will prevail in case of any discrepancies.
The SCCs must include supporting documents proving the authority of each signatory. These must be attached as annexes. If any such documents are issued outside of Turkey, they must:
(i) be notarised and apostilled under the 1961 HCCH Apostille Convention;
(ii) be translated into Turkish; and
(iii) have those translations notarised in Turkey.
The signed SCCs must be notified to the DPA within 5 business days after all parties have executed the document. Notification may be made (i) physically, (ii) through registered electronic mail, or (iii) through the module established by the DPA.
Any changes to the parties to the SCCs, to the information or declarations made in the SCCs, or any termination of the SCCs must be notified to the DPA within 5 business days using the same channels.
SCCs are strictly bilateral documents — they can only be concluded between two parties and cannot be entered into by three or more parties simultaneously. For corporate groups seeking to legalise data transfers across multiple entities, this means that separate SCCs must be executed for each individual transfer relationship.
This presents a real practical challenge, particularly for group structures looking to establish intra-group data transfer arrangements. That said, there are effective ways to structure compliant solutions — our team regularly assists clients in navigating exactly this kind of complexity.
This guide is provided by Ozdagistanli Ekici Attorney Partnership for general information purposes only. It does not constitute legal advice. Specialist advice should be sought for specific circumstances.
This guide is provided by Ozdagistanli Ekici Attorney Partnership for general information purposes only. It does not constitute legal advice. Specialist advice should be sought for specific circumstances.
This guide is provided by Ozdagistanli Ekici Attorney Partnership for general information purposes only. It does not constitute legal advice. Specialist advice should be sought for specific circumstances.
January 31, 2018
Decision No. 2018/10 of the Personal Data Protection Board dated January 31, 2018,
regarding "Adequate Measures to Be Taken by Data Controllers in the Processing of
Special Categories of Personal Data"
Date of Decision : January 31, 2018
Decision No. : 2018/10
Summary of the Subject : Discussion of “Sufficient Measures to Be Taken by Data
Controllers in the Processing of Special Category Personal Data.”
Sufficient Measures to Be Taken by Data Controllers in the Processing of Special
Categories of Personal Data
Article 6(4) of the Personal Data Protection Law No. 6698 (the Law) states: “In the processing
of special categor ies of personal data, it is mandatory to take the adequate measures
determined by the Board.”
In this context, the sufficient measures that data controllers processing special categor ies of
personal data must take, in accordance with subparagraphs (c) and (e) of paragraph (1) of Article
22 of the Law, have been determined by the Personal Data Protection Board as follows:
1- Establishing a separate, systematic policy and procedure with clearly defined rules that is
manageable and sustainable to ensure the security of special categories of personal data,
2- Providing regular training to employees involved in the processing of special categor ies of
personal data,
a) and providing regular training on the Law, its associated regulations, and the security of
special categories of personal data,
b) Entering into confidentiality agreements,
c) Clearly defining the scope and duration of access permissions for users with access to
data,
d) Conducting periodic authorization reviews,
e) Immediately revoking the relevant authorizations of employees who change roles or
leave the company. In this context, the data controller must retrieve the inventory
assigned to them,
3- Environments where special categories of personal data is processed, stored, and/or accessed;
if the environment is electronic,
a) Storing data using cryptographic methods,
b) Cryptographic keys must be stored securely and in separate environments,
c) Secure logging of all operations performed on the data,
d) Security updates for the environments where the data is stored must be continuously
monitored; necessary security tests must be conducted regularly, and test results must
be documented,
e) If data is accessed via software, user authorizations for such software must be
established, security tests for these software applications must be conducted regularly,
and test results must be documented,
f) If remote access to data is required, ensuring a two -factor authentication system is in
place,
4- For environments where special categories of personal data is processed, stored, and/or
accessed, if the environment is a physical one
a) Ensuring that adequate security measures (against electrical faults, fire, flooding, theft,
etc.) are in place based on the nature of the environment where special categor ies of
personal data is located,
b) Ensure the physical security of these environments to prevent unauthorized entry and
exit,
5- If special categories of personal data is to be transferred
a) If data must be transferred via email, it must be encrypted and sent using a corporate
email address or a Registered Electronic Mail (KEP) account,
b) If the data must be transferred via removable storage devices, CDs, DVDs, or similar
media, it must be encrypted using cryptographic methods, and the cryptographic key
must be stored separately,
c) If the transfer is being conducted between servers in different physical locations, the
data transfer must be performed via a VPN connection or using the sFTP method,
d) If data must be transferred via paper-based media, necessary precautions must be taken
against risks such as theft, loss, or unauthorized access, and the documents must be sent
in the “confidential documents” format.
6- In addition to the measures outlined above, technical and administrative measures aimed at
ensuring the appropriate security level specified in the Personal Data Security Guide published
on the Personal Data Protection Authority’s website must also be considered.
January 24, 2019
Announcement Regarding the Personal Data Protection Board’s Decision No. 2019/10
dated January 24, 2019, on the Procedures and Principles for Reporting Personal Data
Breaches
As is known, pursuant to paragraph (1) of Article 12 of the Personal Data Protection Law No.
6698 (the Law), the data controller is required to:
a) Prevent the unlawful processing of personal data,
b) Preventing unlawful access to personal data,
c) Ensure the protection of personal data
and to take all necessary technical and administrative measures to ensure an appropriate level
of security, Paragraph (5) further stipulates that, in the event personal data being processed is
obtained by others through unlawful means, the data controller must notify the relevant parties
and the Personal Data Protection Board (Board) of this situation as soon as possible; the Board
may, if necessary, publish this information on its website or through any other method it deems
appropriate.
The purpose of notifying the Board and the individuals affected by the breach is to ensure that
measures are taken to prevent or minimize any adverse consequences that may arise for these
individuals as a result of the breach, on the other hand, considerin g that the General Data
Protection Regulation (GDPR) of the European Union —which repealed Directive 95/46/EC,
the basis for Law No. 6698 —includes detailed provisions regarding data breach notifications
that differ from the Directive, and to ensure that no inconsistencies arise in the decisions to be
made by the Board on this matter and to facilitate standardization in practice; Pursuant to the
Decision No. 2019/10 of the Personal Data Protection Board dated January 24, 2019;
states, “In the event that personal data processed is obtained by others through unlawful
means, the data controller shall notify the relevant parties and the Board of this situation
as soon as possible…,” the phrase “as soon as possible” is interpreted as 72 hours, and
within this scope, the data controller must notify the Board without delay and no later
than 72 hours from the date it becomes aware of the situation; follo wing the
identification by the data controller of the individuals affected by the data breach,
notification must be made to the relevant individuals within the shortest reasonable
timeframe, directly to the data subject’s contact address if it is available , or through
appropriate methods such as publication on the data controller’s own website if it is not,
the reasons for the delay must be explained to the Board along with the notification,
notification to the Board,
simultaneously, such information must be provided in stages without causing any delay,
and the measures taken, and keep such records ready for review by the Board,
unlawful means, the data processor must notify the data controller without any delay,
consequences of such a breach affect data subjects residing in Turkey and if such data
subjects utilize the products and services offered in Turkey, the data controller must also
notify the Board in accordance with the same principles,
addressing matters such as to whom the data controller must report within its own
organization, the notifications to be made under the Law, the assessment of the potential
consequences of the data breach, and the determination of who bears responsibility
within the organization, and to review this plan at regular intervals.
March 25, 2019 & May 31, 2019
Summary of the Personal Data Protection Board’s Decision No. 2019/81 dated March 25,
2019, and Decision No. 2019/165 dated May 31, 2019, regarding data controllers providing
gym services processing biometric data for member entry and exit control
Date of Decision : March 25, 2019, and May 31, 2019
Decision No. : 2019/81 and 2019/165
Summary of the Subject : Board Decisions regarding data controllers providing gym services
processing biometric data to monitor members’ entry and exit
Two separate companies (data controllers) providing gym services switching to a palm -
scanning system for members’ entry and exit control, and the processing of certain special
category personal data—including biometric data—such as ID photos and the time o f the last
visit of registered members, which were displayed on a TV screen visible to everyone, and
following an investigation into various reports and complaints submitted to the Authority by
relevant parties regarding doubts about the secure storage of this information:
1- Under Article 6 of Law No. 6698 titled “Conditions for the Processing of Special Category
Personal Data,” data regarding individuals’ race, ethnic origin, political views, philosophical
beliefs, religion, denomination, or other beliefs, attire, membership in associations, foundations,
or trade unions, health, sexual life, criminal convictions, and security measures, as well as
biometric and genetic data, are designated as special category personal data. Although the
definition of biometric data—which falls under special category personal data—is not explicitly
provided in the Law, under the General Data Protection Regulation (GDPR), which entered into
force on May 25, 2018, biometric data is defined as “personal data resulting from specific
technical processing relating to the physical, physiological, or behavioral characteristics of a
natural person that enable or confirm the unique identification of that person, such as facial
images or dactyloscopic data,”
Recital 51 of the GDPR also provides explanations regarding biometric data, stating that the
processing of photographs cannot be directly classified as biometric data; rather, such data is
considered within the scope of the definition of biometric data onl y when processed using a
specific technical method that allows for the unique identification or verification of a natural
person, therefore, it is assessed that the criterion for a piece of data to be classified as biometric
data is that it possesses the ability to identify or authenticate that specific individual,
In the decision of the 15th Chamber of the Council of State, Case No. 2014/4562, it is stated
that biometric methods refer to identity verification techniques carried out through measurable
physiological and individual characteristics and capable of being verified automatically, and it
is noted that these methods include fingerprint recognition, palm scanning, hand geometry
recognition, iris recognition, facial recognition, retinal recognition, and DNA recognition, it
was assessed that the data controller in question engaged in the processing of biometric data—
which constitutes special-category personal data—by verifying individuals’ identities through
the scanning of hand and fingerprints during entry to a sports facility,
2- a) Article 4 of the Law, titled “General Principles,” stipulates that personal data may only be
processed in accordance with the procedures and principles set forth in this Law and other laws.
Consequently, personal data must be processed in compliance with the law and principles of
good faith, for specific, explicit, and legitimate purposes, accurate and, where necessary, up-to-
date, and in accordance with the principles of being relevant, limited, and proportionate to the
purpose for which they are pro cessed, and retained for the period prescribed by applicable
legislation or necessary for the purpose of processing,
Of these principles, the principle of being relevant, limited, and proportionate to the purpose of
processing requires that the processed data be suitable for achieving the specified purposes, that
the processing of personal data unrelated to or unnecessary for achieving the purpose be avoided
, and that data processing should not be undertaken to address potential future needs,
The principle of proportionality means establishing a reasonable balance between the data
processing activity and the intended purpose; in other words, data processing must be limited
to what is necessary to achieve that purpose. In this context, personal data that is not necessary
for the personal data processing activity must not be collected and/or processed; the data
controller must request the minimum amount of information from the data subject in accordance
with the principle of proportionality within the scope of the purpose; and must avoid processing
data that is not necessary for purposes other than this; even if the processing of personal data is
carried out based on the data subject’s consent and is tied to a specific purpose, explicit consent
cannot justify the collection of excessive amounts of data; accordingly, personal data must be
collected only for specific purposes and to the extent necessary, used only where required by
the purpose, and not retained for longer than necessary for that purpose,
Indeed, in the case filed to overturn the decision of the relevant Administrative Court rejecting
the request to terminate the facial recognition system implemented to monitor the working
hours of personnel at the wholesale market unit of the defendant adm inistration, as per the
Council of State’s Decision No. 2017/816, it was established that the aforementioned method
was not used for work hour tracking in all units of the defendant administration; the system was
implemented in the specific unit due to difficulties in monitoring and supervising staff resulting
from the unit’s location and shift work system; and that, considering the facial recognition
system operates by converting employees’ facial images into numerical codes for comparison,
the application in question cannot be characterized as data recording; therefore, the decision
was found not to be contrary to law. Consequently, the Administrative Court’s decision to
dismiss the lawsuit seeking the annulment of the subject administrative act was found to be
inconsistent with the law,
Furthermore, in the Council of State’s decisions numbered 2014/2242 and 2014/4562, it was
determined that biometric methods such as “fingerprint or facial recognition systems,” even in
public spaces, fall under the principle of “privacy of private life,” a nd that, given the absence
of any guarantee that the collected data cannot be used in any other manner in the future, such
practices are deemed unlawful,
Similarly, the European Court of Human Rights also ruled in its December 4, 2008 decision in
S. and Marper v. United Kingdom, emphasizing that the storage of individuals’ fingerprints,
cell samples, and DNA profiles constitutes a disproportionate and exces sive interference with
the applicants’ right to respect for private life and cannot be considered a necessary interference
in a democratic society, thereby ruling that the practice violates Article 8 of the European
Convention on Human Rights,
On the other hand, in the document titled “Opinion 3/2012 on Developments in Biometric
Technologies” (WP193) prepared by the Article 29 Working Party, the example provided —
where the fingerprints of all customers and staff are stored and processed solely to ensure access
to a fitness club or gym and related services — was deemed disproportionate to the need to
facilitate access to the club and manage memberships, and it was stated that the same needs
could be met using alternative measures such as a simple ch ecklist, RFID tags, or a magnetic
stripe card that does not require the processing of biometric data,
it is noted that the “hand and fingerprint scanning” system implemented by data controllers for
entry into the sports facility, when presented to members as the mandatory and sole means of
accessing the service, is not deemed consistent with the principle of requesting the minimum
amount of data from data subjects in the processing of personal data,
b) Additionally, regarding the claim that data controllers obtained the explicit consent of the
relevant individuals for the processing of hand and fingerprint data, given that the processing
of special category personal data for the purpose of ensuring en try and exit control in sports
clubs is not explicitly provided for by law;
Under Article 6 (1) of the Law titled “Conditions for the Processing of Special Category
Personal Data,” special category personal data “Data regarding a person’s race, ethnic origin,
political views, philosophical beliefs, religion, denomination, or other beliefs, attire ,
membership in associations, foundations, or trade unions, health, sexual life, criminal
convictions, and security measures, as well as biometric and genetic data,” and that the
processing of special category personal data is prohibited under the same article
“(2) The processing of special category personal data without the data subject’ s explicit consent
is prohibited.
(3) Personal data listed in the first paragraph, excluding data regarding health and sexual life,
may be processed without the data subject’ s explicit consent in cases provided for by law.
Personal data related to health and sexual life , however, may be processed without the data
subject’ s explicit consent by persons or authorized institutions and organizations subject to a
duty of confidentiality, solely for the purposes of protecting public health, preventive medicine,
medical diagnosis, treatment, and ca re services, as well as the planning and management of
health services and their financing.”
Considering that the processing of special category personal data for the purpose of ensuring
entry and exit control in sports clubs is not explicitly provided for by law, it is understood that
data controllers have proceeded to obtain the explicit consent of the relevant individuals for the
processing of palm prints,
Article 3 of Law No. 6698 defines explicit consent as “consent that is specific to a particular
matter, based on information provided, and freely given.” As can be understood from this
definition, explicit consent consists of three elements: consists of three elements: “relating to a
specific matter,” “being based on information provided,” and “being freely given.” For explicit
consent given for data processing to be valid, it must first relate to a specific matter and be
limited to that matter; In this regard, the data controller must clearly specify the subject matter
for which the declaration of explicit consent is sought. Furthermore, since explicit consent is an
expression of will, it is essential that the individual knows exactly what they are consenti ng to
in order to give consent freely; the individual must have full knowledge not only of the subject
matter but also of the consequences of their consent. for this reason, the provision of
information must be carried out in a clear and understandable man ner regarding all aspects of
data processing and must be provided prior to the processing of the data; furthermore, for
explicit consent to be valid, the individual’s action must be made with full awareness and be
their own decision, otherwise, in cases of coercion, threat, error, or fraud — —that impair the
individual’s will, the explicit consent would also be invalidated, and it would not be possible to
speak of the individual making a free decision,
In this context, the provision of any product and/or service should not be contingent upon the
prior condition of giving explicit consent; and if the consequences of the choice made affect the
data subject’s freedom of choice, it is not possible to claim that consent was freely given,
when considering the specific case in question, in the online membership agreement presented
to members, the approval to collect palm print data —which constitutes special category
personal data—was presented as a mandatory condition for the establishment o f the contract,
and failure to comply with this rule grants the company the right to terminate the agreement;
considering that members would be unable to benefit from the service in question if they do not
consent to the collection of palm print data upon entering the clubs, it is not possible to assert
that the explicit consents provided by members are based on free will; in this context, it is
assessed that the provision of the service by the data controller is contingent upon the condition
of explicit consent. Accordingly, regarding the relevant data controllers,
entry controls for individuals wishing to use club services through alternative methods,
the collection of palm print data —which constitutes biometric data—from individuals
is inconsistent with the principle of “being connected to the purpose for which they are
processed, limited, and proportionate” as set forth in Article 4(2) of the Personal Data
Protection Law No. 6698; furthermore, since special category personal da ta may only
be processed under the Law with the explicit consent of the data subjects or within the
framework of the conditions listed in Article 6(3) of the Law, and in this context, while
the data controller in question sought to obtain explicit consent from individuals for the
processing of palm print data, the fact that members could not avail themselves of club
services if they did not provide such consent indicates that the explicit consent obtained
from members constitutes a violation of Article 12( (1)(a) of the Law, an administrative
fine shall be imposed pursuant to Article 18(1)(b) of the Law,
21, 2017, regarding “The Protection of Personal Data in Service Areas Such as
Counters, Tellers, Counter, and Similar Service Areas,” an administrative fine shall be
imposed under Article 18(1)(c) of the Law on the data controller, as it was determined
that the necessary technical and administrative measures were not taken to prevent third
parties from viewing members’ personal information,
data controllers are instructed to ensure that entry controls for individuals wishing to
use club services are provided through alternative methods other than the processing of
biometric data, and to immediately cease the use of biometric data for entry and exit
procedures as well as the processing of biometric data;
retained by data controllers to date, in accordance with Article 7 of the Law and the
provisions of the Regulation on the Erasure, Destruction, or Anonymization of Personal
Data; and, if the transfer of such special category data to third parties is involved,
ensuring that data controllers are instructed to promptly notify the third parties to whom
such data was transferred regarding the destruction process.
September 18, 2019
The Decision of the Personal Data Protection Board dated September 18, 2019, and
numbered 2019/271 regarding the minimum elements that must be included in the data
breach notification made by the data controller to the data subject
As is known, Article 12(1) of Personal Data Protection Law No. 6698 (the Law) stipulates that
the data controller must:
a) Prevent the unlawful processing of personal data,
b) Prevent unlawful access to personal data,
c) To ensure the protection of personal data
and to take all necessary technical and administrative measures to ensure an appropriate level
of security, Paragraph (5) further stipulates that, in the event personal data being processed is
obtained by others through unlawful means, the data controller must notify the relevant parties
and the Board of this situation as soon as possible; the Board may, if necessary, publish this
information on its website or through any other method it deems appropriate.
Pursuant to the Personal Data Protection Board’s (Board) Decision No. 2019/10 dated January
24, 2019, it was decided that notification of a data breach “shall be made by the data controller
to the affected individuals within the shortest reasonable time fo llowing the identification of
such individuals, directly to the data subject’s contact address if it is available, or through
appropriate methods such as publication on the data controller’s own website if it is not.”
In the process of evaluating data breach notifications submitted to the Authority under the
aforementioned provision and the Board’s decision; considering that the purpose of the data
controller’s notification of this situation to the Board and the individuals affected by the breach,
in cases where personal data is obtained by others through unlawful means, to enable the taking
of measures that would prevent or minimize the adverse consequences that may arise for these
individuals as a result of the breach, it has become necessary to clearly regulate which elements
must be included in the notifications that data controllers make to the relevant individuals
regarding the said breach.
In this context, pursuant to the Personal Data Protection Board’s Decision No. 2019/271 dated
September 18, 2019;
The notification of the breach to be made by the data controller to the data subject must be in
clear and plain language and must include, at a minimum:
(distinguishing between personal data and special-category personal data),
obtain information regarding the data breach, or the full address of the data controller’s
website, call center, and other communication channels.
June 23, 2020
Decision No. 2020/481 of the Personal Data Protection Board dated June 23, 2020,
Regarding Requests for the Removal of Search Results Displayed via Search Engines
Using Individuals’ First and Last Names from the Index
Date of Decision : June 23, 2020
Decision No. : 2020/481
Summary of the Matter : Requests for the Removal of Search Results Containing Individuals’
First and Last Names from Search Engine Indexes
In various applications received by our Institution, it has been requested that the names and
surnames of the relevant individuals mentioned in news articles on various websites belonging
to media organizations, or the news articles themselves, be deleted in accordance with the
provisions of the Personal Data Protection Law No. 6698 (the Law), Additionally, in some
applications, it has been observed that requests have been made for the necessary decisions to
be taken regarding the technical adjustment of th e aforementioned newspaper archives so that
they are not indexed by search engines. Consequently, it has become necessary for our Board
to evaluate these requests received by our Institution as a whole within the scope of the “Right
to be Forgotten.”
In the literature, the Right to be Forgotten is defined, in line with various judicial decisions and
the opinions of international organizations, as “the individual’s ability to request that
information about them, which was lawfully disseminated in the past and is accurate in nature,
be removed from access or not brought to the fore as time passes.”
As is known, the provision added to Article 20 of the Constitution through the 2010
Constitutional amendment states: “... Everyone has the right to request the protection of
personal data concerning them. This right includes the right to be informed about personal data
concerning the individual, to access such data, to request their correction or deletion, and to
learn whether they are being used in accordance with their purposes. Personal data may be
processed only in cases provided for by law or with the explicit consent of the individual. The
principles and procedures regarding the protection of personal data are regulated by law.” This
provision grants individuals the right to request the deletion of their personal data.
Furthermore, Article 4 of the Law, titled “General Principles,” lists the mandatory principles to
be followed in the processing of personal data, including accuracy and, where necessary, up-to-
date status; processing for specific, explicit, and legitimate purposes; and the retention of
personal data for the period prescribed by relevant legislation or as necessary for the purpose
for which they are processed. Additionally, Article 11(1)(e) of the Law grants the data subject
the right to request the erasure or destruction of personal data, while Article 7 regulates the
erasure, destruction, or anonymization of personal data; the aforementioned provision states
that: it is stipulated that, even if processed in accordance with the Law and other relevant laws,
personal data shall be erased by the data controller either on its own initiative or upon the data
subject’s request once the grounds justifying its processing no longer exist; it is further noted
that provisions in other laws regarding this matter remain reserved, and the procedures and
principles pertaining thereto shall be regulated by a regulation.
Article 8 of the Regulation on the Erasure, Destruction, or Anonymization of Personal Data
defines the erasure of personal data as the process of rendering such data inaccessible and
unusable in any way by the relevant users , and states that the data controller is obligated to take
all necessary technical and administrative measures to ensure this.
On the other hand, even before the Law entered into force, the “right to be forgotten” was the
subject of judicial decisions; regarding a request to remove the content of a news article from
an online news archive, the Constitutional Court’s Decision dated March 3, 2016, and numbered
2013/5653, “the prevention of the recollection of an individual’s past conduct that was reported
in the news and for which no claim of inaccuracy has been made” was raised as a legal issue,
and the request to block access to pe rsonal data in online news archives to ensure that
individuals’ past actions are forgotten was characterized as the “right to be forgotten,”
Furthermore, the decision states: “As of the date of the application , the news in question
pertains to an event that occurred approximately fourteen years ago and has thus clearly lost
its relevance. From the perspective of statistical and scientific purposes, there is no reason
necessitating easy access to this information online based on the aforementioned grounds. I n
this context, it is clear that the easy accessibility of news published online regarding the
applicant—who does not possess a political or media -related public profile —harms the
applicant’ s reputation.” By stating this, criteria were established regarding how the right to be
forgotten should be addressed, and it was ruled that the news articles violated the applicant’s
right to the protection of honor and reputation, as guaranteed by Article 17 of the Constitution.
The decision also addressed methods to effectively ensure the right to be forgotten; accordingly,
it was stated that under Article 9 of Law No. 5651 on the Regulation of Publications Made on
the Internet and the Fight Against Crimes Committed Through Such Publications, the scope of
blocking access shall be limited to the publication, section, or part where the violation of the
right to personality occurred (URL, etc.), and that, unless absolutely necessary, a decision to
block access to the entire publicati on on the website cannot be made. Additionally, “ ... the
measures to be taken may include various methods such as deleting personal data linking the
news to the individual, anonymizing the news, or blocking access to a portion of the news
content, all aimed at preventing interventions against the individ ual’ s honor and reputation in
accordance with the right to be forgotten by enabling searches in the archive. In this context, it
should be noted that the judiciary’ s role is not to completely eliminate news that, over time, may
constitute an interference with an individual’ s reputation —taking advantage of the ease
provided by the Internet —thereby rewriting past events. “It must not be forgotten that the
Internet news archive as a whole is protected under the freedom of the press...” By referring to
the deletion and anonymization of personal data, this statement demonstrates how a balance
can be struck between the right in question and freedom of the press through methods such as
partially restricting access and severing the link between the individual and the news article, It
is significant that, prior to the Law’s entry into force, deletion and anonymization were
described as a method to implement the right to be forgotten, as the Supreme Court’s decision
approaches the right to be forgotten as an overarching concept, while presenting deletion and
anonymization as a means to establish this right.
Similarly, in the Supreme Court of Appeals’ Civil General Assembly Decision dated June 17,
2015, No. E:2014/4 -56, K:2015/1679 ( ), regarding the inclusion of the plaintiff’s name in a
book without pseudonymization, the right to be forgotten is defined as: the right to be forgotten
is defined as the right to request that negative events from the past stored in digital memory be
forgotten after a certain period, that personal data one does not wish others to know be deleted,
and that its dissemination be prev ented, and it is emphasized that ensuring the right to be
forgotten is beneficial not only to the individual but also to society, as it is undeniable that an
individual’s ability to shape their future by freeing themselves from the negative effects of their
past contributes to the improvement of society’s quality and level of development; furthermore,
when examining the definitions of the right to be forgotten in the decision, although it is
regulated for digital data, when considering the characteristics of this right and its relationship
with human rights, it is noted that it should be recognized not only for personal data in digital
environments but also for personal data held in places easily accessible to the public.
Regarding the right to be forgotten, in the decision of the 19th Criminal Chamber’s decision
dated June 5, 2017, Case No. E:2016/15510, K:2017/5325, regarding the right to be forgotten;
it was stated that a news article on a website had lost its newsworthiness, and therefore, the fact
that the article no longer met the “truth and accuracy” criteria as of that date was no longer
relevant, that the continued availability of the aforementioned news article could lead to
misperceptions among the public, that keeping the news article online would not contribute to
the progress and development of society, and that it had no effect such as serving the public
interest by remaining in the collective memory of society; furthermore, since the individuals
constituting the content of the news article were not politicians elected or appointed with the
aim of representing society or serving the public, nor are they artists or intellectuals who create
works with the aim of expressing themselves to society or enlightening soc iety; therefore,
information regarding their criminal pasts does not concern the public. It is stated that the right
to be forgotten takes precedence over freedom of expression and the press, and although the
decision does not explicitly refer to the Law, it is understood that the right to be forgotten is
addressed within the context of the right to the protection of personal data.
When the right to be forgotten is examined within the frameworks of the United Nations, the
Council of Europe, and the European Union, it is first noted that the right to be forgotten is not
defined at the legislative level within the first two systems, ho wever, decisions or reports
reaching conclusions regarding the right to be forgotten through certain rights such as respect
for private life, protection of reputation, and confidentiality of personal information —which
are present in the legislation of these institutions—have been observed. On the other hand;
(CJEU), it was stated in summary that if the results appearing in a search engine search
are “inaccurate, incomplete, entirely irrelevant, or have subsequently become
irrelevant,” the search engines must delete the personal data uploaded to the internet
that exceeds its original purpose, as well as the information contained in the resulting
list, The ruling further established, as a general principle, that the right to privacy of an
individual’s private life takes precedence over the search engine’s economic interest and
the public’s right of access to information—or, in other words, the right to information—
regarding a search conducted on behalf of that individual; it was also stated that this rule
would not apply only if the public had a superior interest in obtaining the information,
of the ECJ’s aforementioned decision, the term “right to be forgotten” is not used
conceptually; instead, the issue is addressed primarily through concepts such as the right
to be removed from the index at and the concealment of links in search engine results,
Regulation, which entered into force on May 25, 2018, (Regulation), it is evident that
the “right to erasure (‘right to be forgotten’)” is not defined separately but is considered
within the scope of the “erasure” obligation. Regarding the exercise of this right,
reference is made to the situation where the conditions for data processing no longer
apply, similar to the relevant provisions of the Law, and the exceptions to this right (legal
obligations, the performance of a task carried out in the public interest, public interest
in the field of public health, archiving in the public interest, scientific or historical
research purposes, statistical purposes, the establishment, exerc ise, or defense of legal
claims) are listed.
In this context, it is clear that even if our legislation does not explicitly recognize the right to
be forgotten, our legal system contains mechanisms designed to ensure this right; such
mechanisms may include, for example, the provisions of Law No. 5651 regarding the blocking
of access to content due to the privacy of private life, as well as Article 7 of the Law, which
regulates deletion. Therefore, based on the explanations provided above, the right to be
forgotten is consistent with the provisions of t he third paragraph of Article 20 of the
Constitution, Articles 4, 7, and 11 of Law No. 6698, as well as Article 8 of the Regulation on
the Deletion, Destruction, or Anonymization of Personal Data, and that there is no need to
define it as a separate right; on the other hand, regarding the right to be forgotten, the most
appropriate measure —such as suspending data processing activities, erasure, destruction,
anonymization, or removal from an index —may be determined based on the specific
circumstances of the case, since the right to be forgotten is an overarching concept
encompassing numerous rights, and when the aforementioned measures are considered as tools
to establish this right, they may also contribute to achieving the objective intended by the Law.
In this context, requests submitted to our Institution regarding the deletion of personal data
processed through news articles published on various websites belonging to media
organizations—specifically, the deletion of such data from the source —are evalua ted and
decided upon by the Board in accordance with the relevant provisions of the Law, based on the
premise that these media outlets act as data controllers; however, regarding requests to remove
search results from search engines that appear when searching by first and last names under the
right to be forgotten, since there is no explicit provision in the Law or relevant subordinate
regulations on this matter, it has become necessary to assess how such requests should be
handled.
In light of the evaluations set forth above;
Institution, is considered as an overarching concept and evaluated in light of the
provisions of the third paragraph of Article 20 of the Constitution, as well as Articles 4,
7, and 11 of Law No. 6698, as well as Article 8 of the Regulation on the Erasure,
Destruction, or Anonymization of Personal Data,
searches conducted using one’s first and last name on search engines do not yield results
linked to the individual is characterized as a request for removal from the index,
processing data collected from third parties on the internet, they are deemed to be data
controllers within the definition set forth in Article 3 of the Law,
locates information published on the internet, and subsequently, within the framework
of its own indexing programs, collects, records, and organizes such personal dat a,
presenting it in the form of a list of search results, storing it on its servers, disclosing it
in certain circumstances, and making it available to users; therefore, the activities
carried out by search engines are evaluated as “personal data processin g” activities
under Article 3 of the Law,
provisions of the Law regarding the right to apply and file complaints, data subjects
must first submit a request to the search engines regarding their requests for the removal
of search results from the index; if the data controller search engines reject such requests
or fail to respond to the applicant, data subjects may file a complaint with the Board,
documents to be requested shall be determined by the search engines,
for their own name and surname via search engines, a balancing test must be conducted
between the data subject’s fundamental rights and freedoms and the public interes t in
accessing such information, The prevailing interest among the competing interests must
be considered, and while the explanations provided in the link below shall be taken into
account as a priority during this evaluation, the criteria to be considered in the evaluation
process of such complaints shall not be limited to these; additional criteria may also be
raised by the Board on a case-by-case basis,
requests from individuals to remove search results displayed when their first and last
names are searched via search engines, or fail to respond to such requests, ind ividuals
may file a complaint with the Board while also having the option to directly pursue legal
remedies,
It has been decided to notify search engine operator companies of the procedures and principles
set forth in this decision and to ensure that necessary actions are taken to enable our citizens to
utilize communication channels to exercise their right to be forgotten through websites.
August 3, 2022
Personal Data Protection Board’s Decision No. 2022/774 dated August 3, 2022, regarding
“the sending of order information belonging to a third party who made a purchase from
an e-commerce site to the relevant person’s email address”
Date of Decision : 08/03/2022
Decision No : 2022/774
Summary of the Matter : The data controller sent order information belonging to a third party
who made a purchase from an e -commerce site to the relevant
individual’s email address
In summary, the complaint received by the Authority states that order information regarding a
third party who made a purchase from an e -commerce site was sent to the individual’s email
address; the content of the email clearly included details such as the amount paid, a visual
representation of the order contents, the sender’s full name, the recipient’s full name, address,
and phone number; Additionally, the email included a link to a page where all order details
could be viewed via the “Order Tracking and Updates” button, on this page, in addition to the
sender and recipient information, the product name, product code, color, and the sender’s
message to the recipient are displayed; while the sender or recipient information and the
message details are editable, the order cancellation button is also active, Upon determining that
these events constituted a data breach and believing that his personal data could be viewed by
others as described, he first contacted the e -commerce site’s customer service via the li ve
support system; customer service informed him that an incorrect e-mail had been sent due to a
name similarity,-mail due to a name similarity, and that the order notification had been sent as
a result; it was stated that the customer’s email address had been removed from the order and
that no further notifications would be sent to them; however, the data controller e -commerce
site continues to send promotional emails to the aforementioned email address; characterizing
the matter as an error does not alter the fact of the personal data breach; and therefore, despite
informing the data controller through all communication channels regarding the need to take
security measures to prevent the data breach, no response was received, and it was requested
that the necessary actions be taken in accordance with the Personal Data Protection Law No.
6698 (the Law).
As part of the investigation initiated regarding the matter, the data controller was requested to
submit a defense; in the response received, it was summarized that:
was sent to the data subject’s residential address,
an email address different from the one in question; following an investigation of all
registered members’ information on the e-commerce site, no membership account was
found for the email address used in the order in question;
individual’s email address due to a name similarity, without opening a membership
account, via a guest login, and explicit consent was given for email and SMS
communications,
information “Your personal data is processed in accordance with the Privacy Notice on
the Protection of Personal Data,” and are informed about matters ensuring compliance
with the obligation to provide notice; personal data is processed only if the relevant
users agree to proceed to the next step of the order,
emails in their application to the data controller,
communications at any time, and this provision is included in all commercial electronic
communications sent by the data controller; furthermore, complaints regarding t his
matter should be directed not to the Authority but to the provincial and district
directorates of the Ministry of Trade,
address was inadvertently entered into the system by another sender, that the email
address did not match any record associated with the individual, and that the data
controller had no intent in this matter, it cannot be claimed that Article 12 of the Law
has been violated,
have begun to implement technical improvements to allow the e-commerce site to verify
the email addresses or phone numbers entered by the purchaser —which were
inadvertently entered incorrectly as belonging to others —-email addresses and phone
numbers, and that plans have been made to prevent this situation —which occurred
entirely beyond control—and to block erroneous data entries.
In the review conducted regarding this matter, pursuant to the Decision No. 2022/774 of the
Personal Data Protection Board dated 03/08/2022;
defines “explicit consent” as “consent that is specific to a particular matter, based on
information provided, and freely given”; Subparagraph (c) defines the “data subject” as
“the natural person whose personal data is processed”; (d) “personal data” as “any
information relating to an identified or identifiable natural person,” (e) “processing of
personal data” as “any operation performed on personal data, whether fully or partially
automated or by non-automated means provided it forms part of a data recording system
, such as collection, recording, storage, retention, alteration, reorganization, disclosure,
transfer, acquisition, making available, classification, or restriction of use of such data,”
and in subparagraph (ı), the data controller is defined as “a natural or legal person who
determines the purpose and means of processing personal data and is responsible for the
establishment and management of the data recording system,”
be processed in accordance with the procedures and principles set forth in this Law and
other laws; it then outlines the mandatory principles that must be adhered to in the
processing of personal data. Accordingly, personal data may only be processed if: a) It
complies with the law and the principles of good faith, b) Accuracy and, where
necessary, up-to-date status, c) Processing for specific, explicit, and legitimate purposes,
d) Processing that is relevant, limited, and proportionate to the purpose for which it is
processed, and e) Retention for the period prescribed by applicable legislation or
necessary for the purpose of processing,
paragraph (1) of the article stipulates that personal data may not be processed without
the explicit consent of the data subject, while paragraph (2) provides that processin g is
permitted only if explicitly provided for by law, the processing of personal data is
necessary to protect the life or physical integrity of the data subject or another person
when the data subject is unable to express consent due to actual impossibili ty or when
legal validity is not recognized for their consent, the processing of personal data
belonging to the parties to a contract is necessary provided it is directly related to the
conclusion or performance of the contract, the processing is necessary for the data
controller to fulfill its legal obligations, where the data subject has made the information
public, where data processing is necessary for the establishment, exercise, or defense of
a legal claim, or where data processing is necessary for th e legitimate interests of the
data controller, provided that such processing does not infringe upon the fundamental
rights and freedoms of the data subject, it is established that personal data may be
processed without the explicit consent of the data subject
Accordingly;
Regarding the claim that the data subject’s email address, which constitutes personal
data, was processed in violation of the Law;
context, requested that individuals creating an account provide their email information
in a manner that could be manually entered; the data controller also provides services to
customers without an account; and for customers placing orders without an account, the
data controller requested that they provide their email information —again in a manner
that could be manually entered —for purposes such as fulfilling the service or sending
an e-invoice,
contained only the “xxx” email address; a third party with the same name as the data
subject placed an order via the guest checkout feature on by mistakenly entering
“yyy”—another email address belonging to the data subject —without creating a
membership account; and that there was no membership account associated with the
“yyy” no membership account exists for the “yyy” email address for either the data
subject or any other person , the email does not match any data belonging to the data
subject, and the data subject’s identification information has not been processed; it was
also noted that there is currently no verification mechanism in place to confirm the email
addresses and pho ne numbers entered during purchases made via guest login, Upon
reviewing the data controller’s response attachment, it was observed that the relevant
individual’s membership information includes the “xxx” email address and that the
“yyy” email address is n ot present in their systems; on the other hand, the complaint
attachment contains screenshots showing that the e -commerce site sent a notification
email regarding an order not created by the relevant individual to the “yyy” email
address,
question were included; the sender’s name and mobile phone number were listed in this
order sent as a gift; furthermore, the recipient’s name, mobile phone number, and
address were clearly stated,
entry, data controllers are obligated, under the scope of the administrative and technical
measures required to prevent the unlawful processing of personal data as defin ed in
Article 12(1) of the Law, in order to prevent the unlawful processing of personal data
belonging to third parties due to such incorrect data entries, it is necessary to implement
the required administrative and technical measures to establish mechani sms for
verifying the accuracy of the contact information provided to them,
by the individual in question, the data controller engaged in the processing of personal
data by sending an informational email to the “yyy” email address —which constitutes
the individual’s personal data —and this processing activity was carried out without
relying on any of the processing conditions set forth in Article 5 of the Law,
processing, all shopping transactions made via guest login without registering as a
member on the e-commerce site carry a risk of data breach,
recipient’s first name, last name, Turkish ID number, address, phone number, e -mail,
and order details; the sending of an informational email to a third party unrelated to the
matter not only results in the unlawful processing of that third party’s personal data but
also creates a basis for the disclosure of the personal data contained therein to a third
party, potentially enabling others to misuse such data maliciously,
Regarding the claim that the data controller failed to respond to the data subject’s request
made under the Law:
making a request under the Law, along with the relevant documents included in the data
controller’s response letter and its attachments ( ), and upon querying the shipmen t
barcode number listed in the shipment tracking form; it was observed that the data
subject had checked only the “I want it sent to my address” box as the method for
notifying them of the response to the request, that the data controller had responded to
the data subject, and that this response had been delivered to the data subject’s address
as specified by them; therefore, it was understood that the data controller had responded
to the data subject’s request,
Regarding the data subject’s claim that, despite the data controller having informed them
via email that their email address had been deleted and that no further notifications would
be sent, they are still receiving promotional emails:
informational emails sent regarding the aforementioned order, a screenshot of the
communication conducted via the e-commerce site’s chat assistant, and the application
made under the Law are included. Upon reviewing the documents attached to the data
controller’s response —which include these materials as well as the documents
containing the response provided to the data subject — it was stated during the
conversation with custom er service that the email address, which constitutes the data
subject’s personal data, had been deleted from the order in question and that no further
notifications would be sent to them, however, no statement was found in the data
subject’s application to the data controller indicating that promotional emails were still
being sent to them, and the complaint submitted by the data subject to the Authority did
not include any supporting information or documents regarding the claim that
promotional emails were still being sent,
Regarding the data controller’s statements that all customers are provided with the option
to opt out of receiving commercial electronic communications at any time, that this option
is specified in all commercial electronic communications sent by the e-commerce site, and
that the competent authority for such complaints is not the Authority but the provincial
and district directorates of the Ministry of Trade:
information is personal data, and that any processing of personal data carried out in the
manners specified by the Law constitutes a processing activity, that this info rmation is
processed for the purpose of identifying an individual, and therefore, the use of a
person’s email or mobile phone number to send a commercial electronic message via
SMS or email constitutes a personal data processing activity and must be evaluated
under the Law, which regulates the conditions under which personal data may be
processed;
individual—who is a third party unrelated to the sales contract—without establishing a
verification mechanism for the parties, thereby processing their personal data witho ut
relying on any of the processing conditions set forth in Article 5 of the Law, and since
it was concluded that the obligations under paragraph (1) of Article 12 of the Law were
not fulfilled, given that the data controller operates its processes with a team comprising
over 550 employees and a network of over 40,000 suppliers, in the incident subject to
the complaint, , the data controller, by failing to fulfill its obligations under Article 12
of the Law and acting negligently, processed the email addres s of the relevant
individual—who is not a party to the remote sales contract —without establishing a
verification mechanism for the recipient groups to whom the email would be sent, which
indirectly led to the disclosure of the sender’s and recipient’s info rmation contained in
the email to the relevant individual, and considering that sending this email to the wrong
recipient could result in a loss of rights, an administrative fine of 120,000 TL is imposed
on the data controller pursuant to Article 18(1)(b) of the Law,
application within the legal timeframes as required by the Law, it was decided that no
further action under the Law would be taken against the data controller regarding the
data subject’s claim that the data controller failed to respond to the application.
September 9, 2022
Personal Data Protection Board’s Decision No. 202 2/902 dated September 9, 202 2,
regarding processing of personal data by sending text messages for marketing purposes
without the explicit consent of the data subject
Date of Decision : 02/09/2022
Decision No. : 2022/902
Summary of the Matter : Processing of personal data by sending text messages for marketing
purposes without the data subject’s explicit consent
In summary, the complaint received by the institution states that, despite the fact that no
commercial activity was conducted with the data controller company and no communication
consent was provided in this context, a message was sent to the data subject for marketing
purposes without fulfilling the obligation to provide information and without obtaining explicit
consent. In the response to the application made to the data controller, it was stated that an
apology was offered to the data subject for the error, and that the system had classified the data
subject’s account number as that of a regular customer due to the data subject having made
purchases from online marketplaces, which is why the text message was sent; it was also noted
that the necessary corrections were made following the request. Consequently, it was requested
that the necessary actions be taken against the data controller under the provisions of Law No.
6698 on the Protection of Personal Data (the Law).
As part of the investigation initiated regarding the matter, the data controller was requested to
submit a defense, and in the response received, it was summarized as follows:
platform acting as a marketplace, and the source of the information held by the data
controller stems from the invoice issued for this transaction,
emails or text messages on the website of one of the companies affiliated with the data
controller was inadvertently sent to customers who had made purchases from the data
controller’s stores on the sales platform, Upon realizing the error, the cancellation
process was initiated; however, it was not possible to prevent text messages from being
sent to some customers, and while some messages were delivered, others were not,
measures were taken to prevent the sending of text messages and emails even in the
event of an erroneous transmission.
As a result of the investigation conducted regarding the matter, pursuant to the Decision No.
2022/902 of the Personal Data Protection Board dated 02/09/2022;
“explicit consent” as “consent that is specific to a particular matter, based on
information provided, and freely given”; subparagraph (c) defines the “data subject” as
“a natural person whose personal data is processed”; (d) “personal data” as “any
information relating to an identified or identifiable natural person,” (e) “processing of
personal data” as “any operation or set of operations performed on personal data,
whether or not by automated means, such as collection, recording, storage, retention,
alteration, reorganization, disclosure, transmission, acquisition, making available,
classification, or restriction of use of such data,” (ı) in which the data controlle r is
defined as “a natural or legal person who determines the purposes and means of
processing personal data and is responsible for the establishment and management of
the data recording system,”
Personal Data,” personal data may not be processed without the explicit consent of the
data subject; under paragraph (2), processing is permitted only if expressly provided for
by law; it is necessary to protect the life or physical integrity of the data subject or
another person when the data subject is unable to express consent due to actual
impossibility or when legal validity is not recognized for their consent; it is n ecessary
for the processing of personal data belonging to the parties to a contract, provided that
such processing is directly related to the conclusion or performance of the contract; it is
necessary for the data controller to fulfill its legal obligations; the data subject has made
the data public; the processing of data is necessary for the establishment, exercise, or
defense of a legal claim; and provided that it does not infringe upon the data subject’s
fundamental rights and freedoms, the processing of data is necessary for the legitimate
interests of the data controller —in cases where any of these conditions is met, the
provision stating that the processing of personal data is permissible without the data
subject’s explicit consent,
controller must: a) Prevent the unlawful processing of personal data; b) Prevent
unlawful access to personal data; c) Ensure the security of personal data, and must take
all necessary technical and administrative measures to ensure an appropriate level of
security.” Paragraph (5) further states: “In the event that processed personal data is
obtained by others through unlawful means, the data controller shall notify the relevant
parties and the Board of this situation as soon as possible. The Board may, if necessary,
publish this situation on its website or through any other method it deems appropriate.”
receive SMS/email notifications via the data controller’s website was inadvertently sent
to customers who had made purchases from the data controller’s stores on its sale s
platform. Although a cancellation process was initiated upon discovery of the error, it
was not possible to prevent the SMS from being sent to some customers; the data
controller processed the data subject’s personal data without relying on any of the
processing conditions set forth in Article 5 of the Law; furthermore, while the subject
of the complaint constitutes a data breach, the data controller failed to notify the
Authority under paragraph (5) of Article 12 of the Law;
customers/members who had voluntarily consented to receive emails/SMS on the
company’s website was inadvertently sent to customers who had made purchases from
the stores on the sales platform, and that while the cancellation process was initiated
upon discovering the error, it was stated that it was not possible to prevent the SMS
from being sent to some customers; in this context, the data controller failed to take the
necessary technical and administrative measures to ensure an appropriate level of
security to prevent the unlawful processing of personal data, as required under
paragraph (1) of Article 12 of the Law; furthermore, while the subject of the complaint
constitutes a data breach, it is concluded that the data controller did not notify the Board
regarding the data breach that occurred, as required under paragraph (5) of the Law
regarding the data breach that occurred, it was concluded that the data controller failed
to notify the Board. Therefore, pursuant to Article 18(1)(b) of the Law , an
administrative fine of 30,000 TL is imposed on the data controller,
breaches, information must be provided to the relevant individuals and the Board in
accordance with paragraph (5) of Article 12 of the Law.
December 23, 2021
Download original PDF →Resolution of the Personal Data Protection Board dated December 23, 2021 and numbered 2021/1304 on blacklisting practices in the car rental sector
Decision Date: 23/12/2021
Decision No: 2021/1304
Summary of the Matter: Resolution on blacklisting practices in the car rental sector
As a result of the examinations carried out by the Personal Data Protection Board (Board) within the scope of the notices submitted to the Authority, it has been understood that "blacklisting" software/programs/applications are used in the car rental sector.
With the aforementioned "blacklisting" practices used in the car rental sector, it has been understood that:
• Car rental software developers and vendors offer car rental software including "blacklisting" features to car rental companies (or natural persons who rent a car),
• The car rental companies are processing the personal data of their customers and among these data processed, there are "black list" information, which includes the problems that occur during the use of the vehicles, or the comments of the car rental company,
• This information is processed by the car rental companies to be used when making decisions for future rentals,
• Furthermore, the software in question is designed as systems that allow a car rental company to open the data entered by itself to other car rental companies,
• Therefore, a system has been created that provides data flow/sharing from the car rental company to the software, and from the software to other car rental companies using the said software, and that the personal data of the persons renting the car are shared mutually,
• In general, the service provided by software companies is in the form of SaaS (Software as a Service), and as a requirement of the SaaS service, the management of the database and software is in software companies; also users with admin authority are appointed in car rental companies and software companies in order to provide technical support and development when necessary; since the type of service offered is a ready-made SaaS service, it is not offered in source code, car rental companies are not allowed to interfere with software codes, therefore the authorities of car rental companies are limited to providing content,
• While providing the personal data required under the rental agreement of a natural person who rents a car to the car rental company, the customer is not aware that the data he provided to the company in this process, his personal data such as the positive/negative relationship he had with the company, the damage to the vehicle, the problems experienced in the payment process were shared with an unknown number of users, except for the car rental company of which he was a customer, by means of software with black list feature.
Legal Assessment
In terms of blacklist-like data records, it is evaluated that processing of personal data limited to business activities is different from disclosure of such data to data controllers via software companies. Article 5(2)(f) of the Law regulates the processing condition as "Processing of data is necessary for the legitimate interests pursued by the data controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject." Accordingly, a balancing test should be conducted between fundamental rights and freedoms of data subjects and legitimate interests of the data controller, and in case legitimate interest overrides, data controllers may apply black listing practices, provided that it is limited to the business activity. However, if the processed personal data is disclosed to other data controllers (other car rental companies) using the same software, fundamental rights and freedoms of the data subject would be violated.
It has been evaluated that sharing the personal data processed by a car rental company with an unknown number of car rental companies via software would violate the principles of "lawfulness and fairness", "being accurate and kept up to date where necessary", "being processed for specified, explicit and legitimate purposes" as regulated under the General Principles in Article 4 of the Law.
Car rental companies and software companies that use the blacklist record for their own benefit will be joint data controllers.
Board's Decision
• Car rental companies that have control over personal data will be regarded as joint data controllers with software companies, in case personal data is processed within the scope of the blacklisting practices in violation of the general principles regulated in Article 4 of the Law, processing conditions regulated in Article 5, and provisions on transfer of data regulated in Article 8,
• Such unlawful practices should be terminated, and data controllers shall take the necessary technical and organizational measures regulated in Article 12 of the Law,
• The public shall be informed that, pursuant to Article 18 of the Law, action will be taken against data controllers who apply blacklisting practices in violation of the provisions of the Law,
• This Resolution shall be published in the Official Gazette and on the website of the Authority.
April 11, 2023
Download original PDF →Decision No. 2023/567 of the Personal Data Protection Board dated April 11, 2023, regarding "The mandatory requirement to store credit/debit card information for making purchases on an e-commerce site"
Summary: The complainant alleged that an e-commerce site required saving credit/debit card information to a wallet before a purchase could be completed, with no option to proceed without storing card data. The data controller argued that card processing was necessary for contract performance (Article 5(2)(c)), fraud prevention (Article 5(2)(f)), and legal obligations under the Electronic Commerce Law.
Board's Findings
The Board tested the system by creating an account and attempting to place an order. It confirmed that the purchase could not be completed without first saving card information to the wallet, and that the card details remained stored after the transaction was completed.
Referencing the EDPB's Recommendation No. 02/2021, the Board held that while processing card data to complete a current transaction may be justified under Article 5(2) conditions, the continued storage of card information after the transaction — for the purpose of facilitating future purchases — constitutes a change in purpose. This new purpose requires its own lawful basis, which in this case can only be the data subject's explicit consent under Article 5(1).
The data controller's practice of first recording card data and then allowing deletion was found to be misleading and inconsistent with the principle of good faith under Article 4. Valid explicit consent was never obtained.
Outcome
• An administrative fine of ₺500,000 was imposed under Article 18(1)(b) for failure to comply with data security obligations under Article 12(1);
• The data controller was instructed to develop a system ensuring data subjects actively consent to the recording of credit card information in the membership account;
• The data controller was instructed to amend its privacy notices to reflect that credit card data in membership accounts may only be processed under the condition of explicit consent.
May 18, 2023
Download original PDF →Decision No. 2023/845 of the Personal Data Protection Board dated May 18, 2023, regarding "the unlawful processing of personal data by a courier company employee through the sending of a text message to the data subject's phone following the delivery of a package"
Summary: After receiving a delivery, the data subject received a harassing text message from the courier who had delivered the package. The courier company confirmed the sender was the courier but argued the individual was not its employee but rather a temporary worker engaged through a piece-rate subcontractor.
Board's Findings
The Board assessed the data controller's liability under Article 66 of the Turkish Code of Obligations (employer liability) and Article 2 of the Labour Law No. 4857 (principal employer–subcontractor relationship). It concluded that the data controller was liable for the unlawful data processing regardless of the formal employment relationship, as the courier was working on behalf of the data controller at the time of the incident.
The Board determined that the courier had not received any training on personal data protection or data security. The data controller's claim that there was no legal relationship with the courier was found not to reflect the truth.
Following the incident, the data controller implemented measures including masking phone numbers on barcode labels to restrict supplier access to customers' phone numbers.
Outcome
• An administrative fine of ₺250,000 was imposed under Article 18(1)(b) for failure to take the necessary technical and administrative measures to prevent unlawful processing of personal data under Article 12(1)(a).
June 15, 2023
Download original PDF →Decision No. 2023/1041 of the Personal Data Protection Board dated June 15, 2023, regarding "the data controller's failure to fulfill its information obligation on its website in accordance with the procedure and its conditioning of the service provided on the requirement of explicit consent"
Summary: The data subject wished to purchase glucose monitoring devices from the data controller's website but could not complete the purchase without consenting to the transfer of personal data abroad. The data controller, a subsidiary of a global group, argued that data transfer was necessary under medical device regulations and that an alternative sales channel existed via customer service.
Board's Findings
The Board examined whether explicit consent was freely given. It reiterated that explicit consent must be specific to a particular matter, based on information, and freely given — and that the provision of a product or service must not be contingent on explicit consent.
However, the Board found that an alternative sales channel was available through customer service at no additional cost, meaning the data subject could obtain the product without being compelled to consent to cross-border transfers. The service was therefore not deemed to be contingent on explicit consent.
Regarding the claim that health data was being processed: the Board concluded that purchasing a glucose monitoring device does not, by itself, establish that the buyer is diabetic, and therefore the processing of special category health data could not be inferred from the purchase alone.
The requirement to check privacy and disclosure texts before completing a purchase was found to be a legitimate measure to fulfill the data controller's information obligation under Article 10 of the Law.
Outcome
• No violation was found regarding the conditioning of explicit consent, health data processing, or the mandatory checking of disclosure texts;
• However, the data controller was instructed to ensure transparent information by clearly displaying the path to the alternative sales channel on its membership and sales screens, as changes to the website had rendered this channel nearly impossible to understand.
June 15, 2023
Download original PDF →Decision No. 2023/1050 of the Personal Data Protection Board dated June 15, 2023, regarding "the Bank's failure to comply with the data subject's request to provide a transcript of the audio recording of the conversation between the customer representative and the data subject"
Summary: During a call with the Bank's customer service, the data subject learned their virtual card had been cloned and deactivated. They submitted two requests to the Bank under Article 11 of the Law seeking details on the incident and the audio recording or transcript. The first request went unanswered; the second was responded to late and without providing the requested transcript, citing the banking secrecy obligation under Article 73 of the Banking Law No. 5411.
Board's Findings
The Board examined the interplay between the banking duty of confidentiality and the data subject's right of access under Article 11 of Law No. 6698. It held that banking secrecy prohibits disclosing customer information to third parties — but does not restrict providing the data subject with access to their own personal data. The right of access under Article 11(1)(b) complements the right to information and enables data subjects to exercise control over how their data is processed.
The Board also found that the data controller failed to respond to the first application at all, and responded to the second application beyond the 30-day statutory deadline.
Outcome
• The data controller was instructed to provide the transcript to the data subject, after redacting or masking the personal data of third parties;
• The data controller was reminded that applications by data subjects must be resolved in an effective, lawful, and fair manner within the 30-day statutory period under Article 13 of the Law.
June 7, 2023
Download original PDF →Decision No. 2023/1130 of the Personal Data Protection Board dated June 7, 2023, regarding "The Sharing of the Data Subject's Medical Reports and Prescription Records by the Pharmacy with Their Former Spouse"
Summary: The data subject discovered during a custody case that the pharmacist had retrieved hospital reports and medication records from the Medula system and provided them to his ex-spouse. The pharmacist argued that the ex-spouse had historically collected medications on behalf of the data subject for years and was believed to still be the spouse.
Board's Findings
The Board analysed the Medula system — an electronic system operated by the Social Security Institution for healthcare data — and determined that pharmacists using it solely for medication dispensing purposes hold the status of data processors, not data controllers. However, when a pharmacist carries out data processing activities exceeding the system's intended function — such as printing reports and sharing them with third parties — they become data controllers.
The Board found that the pharmacist shared special category personal data (health data) with a third party without relying on any of the processing conditions in Article 6 of the Law. The pharmacist failed to exercise the necessary care and diligence in verifying the identity and authority of the person requesting the data.
Outcome
• An administrative fine of ₺50,000 was imposed under Article 18(1)(b) for failure to take necessary technical and administrative measures under Article 12;
• The pharmacist was warned to exercise utmost care in complying with the Law and the Board's Decision No. 2018/10 on adequate measures for special category data.
August 3, 2023
Download original PDF →Decision No. 2023/1321 of the Personal Data Protection Board dated August 3, 2023, regarding "the continued processing of the data subject's email data by the data controller Company with which the data subject was previously affiliated"
Summary: After leaving the company where he was previously a partner, the data subject discovered that his old email address was still active and the company was reading messages sent to it. The data controller claimed the address was deactivated but messages were routed to the administrator's inbox as "unidentified mail" due to the email service provider's configuration.
Board's Findings
The Board found that despite the claimed deactivation, messages continued to arrive at the individual's former email address and were viewable in the "unidentified mail" folder. Two specific instances were identified: a former customer and a new company employee both sent messages to the old address, and the data controller's staff read and responded to both.
Since email data constitutes personal data, and the continued processing after the individual's departure had no lawful basis under Article 5 of the Law, the processing was found to be unlawful.
Outcome
• An administrative fine of ₺50,000 was imposed under Article 18 of the Law;
• The data controller was instructed to rectify the system to ensure personal data processing regarding former employees/partners is discontinued;
• The data controller was instructed to destroy the personal data subject to the complaint.
August 24, 2023
Download original PDF →Decision No. 2023/1461 of the Personal Data Protection Board dated August 24, 2023, regarding "The recording of video and audio by an educational institution using cameras"
Summary: An educational institution (preschool, primary, and secondary school) recorded both video and audio via security cameras. The data subjects, who were landlords of the school premises, discovered during a rental dispute that their meeting with the school founder had been recorded with audio and video.
Board's Findings
The Board found that video recording via cameras for security and occupational health and safety purposes is lawful under Article 5(2)(ç) (legal obligation) and Article 5(2)(f) (legitimate interest). However, recording audio in addition to video requires a separate proportionality assessment.
The Board held that while video recording is suitable, legitimate, and proportionate for security objectives in an educational setting, there is no legitimate necessity to additionally record audio. Audio recording creates a conflict of interest regarding the right to privacy, goes beyond the reasonable expectations of data subjects, and the conditions of necessity under Article 5(2)(f) no longer apply when video already achieves the security purpose.
The use of audio recordings as evidence in a rental dispute was found not to constitute a valid justification for the processing of audio data.
Outcome
• An administrative fine of ₺200,000 under Article 18(1)(b) for unlawful audio recording (violation of Article 12(1));
• An additional fine of ₺30,000 under Article 18(1)(a) for failure to fulfill the duty to inform under Article 10 regarding the lawful video recording;
• Total fine: ₺230,000;
• The data controller was instructed to destroy the audio data and provide personal data to the data subjects.
September 28, 2023
Download original PDF →Decision No. 2023/1645 of the Personal Data Protection Board dated September 28, 2023, regarding "the unlawful processing of personal data by the data controller acting as the distributor and sole authorized entity of a massively multiplayer online game in Turkey"
Summary: A comprehensive enforcement action against the Turkish distributor of an online game, covering four main issues: (1) anti-cheat software allegedly scanning users' computers, (2) cross-border data transfers via game servers and cookies, (3) deficient privacy notices, and (4) unlawful cookie consent practices.
Anti-Cheat Software
Following an on-site inspection, the Board found that the anti-cheat software only analysed .exe file codes to detect bot and cheat software — it did not scan all files or access cameras/microphones. No unlawful data processing was found in this regard.
Cross-Border Transfers
The on-site inspection confirmed that game servers were hosted domestically and player personal data (username, email, password, phone number) was not transferred abroad via game servers. However, the Board found that personal data was transferred abroad through third-party cookies without obtaining explicit consent in compliance with Article 9 of the Law.
Cookie Consent
The website presented only "Use only essential cookies" and "Allow all cookies" options — a blanket consent approach that failed to provide individual choice per cookie type. This undermined the requirement for consent to be "specific to a particular matter" and "freely given." Third-party cookies from foreign companies categorised as "necessary" were found to transfer data abroad in violation of Article 9.
Privacy Notices
Three different texts (Registration Information Notice, Privacy Policy, Personal Data Protection Policy) created a complex and inconsistent information environment. The Privacy Policy — prepared by the foreign parent company — did not comply with Article 10 of the Law.
Outcome
• The data controller was instructed to bring cookie consent mechanisms into compliance — including separate explicit consent for each cookie type and for cross-border transfers;
• All privacy-related texts must be made consistent and compliant with Article 10 and the Information Notice Communiqué;
• VERBIS registration must be updated to accurately reflect data processing activities;
• No violation was found regarding anti-cheat software or game server data transfers.
November 6, 2025
Download original PDF →Resolution of the Personal Data Protection Board dated November 6, 2025 and numbered 2025/2120
Summary: A Policy Decision addressing the widespread practice in the tourism and hospitality sector of collecting photocopies of Turkish ID cards from guests at accommodation facilities. The Board received numerous complaints and reports on this practice and determined that a sector-wide principle decision was necessary.
Legal Framework
The Identity Reporting Law No. 1774 and its implementing regulation require accommodation facilities to record the identity and arrival/departure details of guests. Guests must fill out accommodation certificates, and the information is verified against valid official documents. Under the Tax Procedure Law No. 213, invoices must contain the customer's name, trade name, and address.
The Board confirmed that recording identity information (name, surname, Turkish ID number) from guests is lawful under Article 5(a) ("expressly provided for by law") and Article 5(ç) ("necessary to fulfill legal obligations").
Board's Findings
While verifying personal data by requesting a Turkish ID card for comparison purposes is lawful, the additional step of photocopying the ID card results in processing more data than necessary and has no legal basis. Furthermore, since older Turkish identity cards (still in circulation alongside chip-enabled cards issued from January 2, 2017) contain special category data such as religion and blood type, photocopying these cards also violates Article 6 of the Law.
Outcome
• Data controllers in the tourism and hospitality sector must cease collecting copies of Turkish ID cards from guests;
• Copies of ID cards recorded prior to this Decision must be destroyed in accordance with Article 7 of the Law;
• Data controllers who fail to comply will be subject to proceedings under Article 18 of the Law;
• This Policy Decision is published in the Official Gazette and on the Authority's website.
February 11, 2026
Download original PDF →Resolution of the Personal Data Protection Board, numbered 2026/266 and dated February 11, 2026, regarding the Use of a Loyalty Card Holder's Mobile Phone Number or Loyalty Card Number by a Third Party During a Purchase
Summary: A Policy Decision addressing the widespread practice across food, cosmetics, technology, apparel, and other sectors where loyalty card purchases and discounts can be activated simply by providing the cardholder's phone number or card number to the cashier — without any verification that the cardholder consented or was even present.
Board's Findings
The Board investigated loyalty card programmes across multiple sectors and found that:
• A third party disclosing a cardholder's phone number or card number to the cashier to make a purchase — without the cardholder's knowledge or consent — constitutes unlawful processing under Article 5;
• Issuing invoices in the cardholder's name and recording purchase details in their account for transactions they did not make violates the "accuracy and up-to-date" principle under Article 4;
• Contractual clauses requiring cardholders not to share their cards with third parties do not relieve data controllers of their Article 12 data security obligations;
• While verification mechanisms (SMS codes, QR scans) are already used for point redemption, they are absent for point-earning purchases and discount activations.
Required Verification Mechanisms
Data controllers must implement at least one verification method for all loyalty card transactions: one-time SMS verification code; QR code via mobile app or website; presenting/scanning a physical loyalty card; entering a loyalty card PIN at the terminal; or, for online accounts, consent confirmation specifying which transactions are authorised.
Alternative verification mechanisms may be offered for different user groups and transaction types (membership verification, earning points, spending points), calibrated to the risk level of each transaction.
Outcome
• The unlawful practice must be discontinued;
• Data controllers are given a six-month compliance period from the publication date;
• Failure to implement verification mechanisms will result in proceedings under Article 18 of the Law;
• This Policy Decision is published in the Official Gazette and on the Authority's website.